Difference between CSR and TSR

In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another company before, during and after a purchase of a product or service from the call center’s account. This service is comprised by different […]

TSR or CSR Job?

Customer service broadly refers to the provision of service to customers or clients in the whole duration of a purchase from before, during and after a purchase was made for achieve customer satisfaction. The person who provides this service is generally referred to as a customer service representative (CSR). A technical support service (TSR) on […]

Tagalog CSR Jobs

Tagalog CSR Jobs basically refer to customer service representatives that communicate in Tagalog or a mix of Tagalog and English. Most available Tagalog CSR Jobs usually pertain to call center of local companies that caters the local market. These include financial institutions such as credit card companies that uses a call center to call on […]

CSR Travel Account

CSR Travel Account pertains to a customer service account that is associated with the travel and the hospitality industry which included booking travels for tours, making reservations for the accommodation requirements of the tourists and other travel related needs. There are numerous functions of a CSR working for a travel account. One of which is […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Sitel Philippines

Sitel Philippines BPO Company of the Year! Established in 2000, Sitel Philippines is its largest offshore center service branch constituted by 9 service locations. Its Philippine service centers particularly provide Inbound and outbound sales support, customer service, lead generation and technical support. In particular, Sitel Philippines provides customer acquisition and sales/ marketing; support office services, […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Call Center Messaging Do’s and Don’ts

Messaging is generally another way for communicating or conveying information and meaning, which is a central activity that call center agents perform in the execution of their duties. However, messaging involves written communications whereas agents normally conduct verbal messaging when servicing clients. In as much as verbal communications is important to customers, non-verbal messaging is […]

Reading Comprehension Test for Call Center Agent

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and how they relate to one’s knowledge as well as the ability to understand beyond words. […]

How Did Call Centers Evolve?

The call center was developed about 30 years ago. The thought of cal centers is giving way to “contact centers” in the travel and the hospitality business world. In the beginning, not so huge companies can’t afford the helpdesk software, not to cite the funds to invest full time support center, because in those days […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]

Qualitel Global Solutions

Quality, Service Integrity. In a time when work is central to the survival and quality of life of Filipinos not to mention it has become the primary source for finding meaning in life, these are the values that form part of the core structure of the Qualitel Global solutions, a recruitment firm that promises success […]