How to Compute Back Pay in the Philippines?

What is back pay? I have thought really hard before I started writing and just trying to grasp the entire meaning of it. I have been in the BPO industry for quite some time now yet personally, I have never had any major experiences of getting a back pay due to miscalculations for my salary. […]

What is Back Pay in Call Centers?

Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. Back pay normally happens when the employee resigns from work or is fired from the company. In case of the latter, where the employee contests the dismissal and wins […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

JPMorgan Chase Philippines

JPMorgan Chase is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JP Morgan Chase expanded their call center operations in the Philippines and offer various offshoring operations such as credit collection and home mortgage. JPMorgan Chase is pioneering in financial services and […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Hazard Pay in Call Center

Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs entails inherent dangers to their lives. In some instances, such hazard pays are given because of the risky location of the workplace. For […]

Computation for Tax Refund

People normally pay for their withholding tax and the necessary deductions are being computed by the accounting department of a given company. There is a table that serves as a guide to employers on how much should be deducted from their employee’s actual gross income. Normally it is between 5 to 32 percent depending on […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Hazard Pay in the Philippines

Hazard pay is a compensation given to employees whose work is hazardous or dangerous in nature or report for work in stations or areas where conditions are dangerous such if there is war or active hostilities. In the Philippines, hazard pay is provided by law to military and police officers (for their vulnerability to physical […]

Highest Paying Call Centers

Unknown to many, the highest paying call center is actually a local call center of an international financial institution, to wit, Citibank. The Citibank call center is essentially a credit collection call center in which agents call credit card holders and remind them of paying their due accounts. The salary of a Citibank call center […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Telus Philippines

As reflected on its name, Telus Philippines is one of the direct to the point no finicky companies that deliver to deliver. More than just an outsourcing vendor but a partner, the company aligns it objectives, value and culture of its agents to fit those of its clients for a seamless business partnership. Telus Philippines […]