How to Compute Back Pay in the Philippines?

What is back pay? I have thought really hard before I started writing and just trying to grasp the entire meaning of it. I have been in the BPO industry for quite some time now yet personally, I have never had any major experiences of getting a back pay due to miscalculations for my salary. […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

What is Back Pay in Call Centers?

Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. Back pay normally happens when the employee resigns from work or is fired from the company. In case of the latter, where the employee contests the dismissal and wins […]

Computation for Tax Refund

People normally pay for their withholding tax and the necessary deductions are being computed by the accounting department of a given company. There is a table that serves as a guide to employers on how much should be deducted from their employee’s actual gross income. Normally it is between 5 to 32 percent depending on […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Hazard Pay in the Philippines

Hazard pay is a compensation given to employees whose work is hazardous or dangerous in nature or report for work in stations or areas where conditions are dangerous such if there is war or active hostilities. In the Philippines, hazard pay is provided by law to military and police officers (for their vulnerability to physical […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Ideal Call Center Salary

The contact center industry is the fastest growing BPO service in the Philippines and has become a major source of employment to many Filipino professionals. There are approximately 100 call center companies that are registered in the country, which continue to increase in number as more countries are outsourcing their work in the Philippines. The […]

Bayantel Call Center

Bayan Telecommunications or Bayantel for short is a one of the leading telecommunications company that provides telecommunication solutions and different voice and data applications to both corporate and individual customers. It is a member of the Lopez Group of Companies and is included the Philippines top 100 most profitable companies in the Philippines in terms […]

How to be a Manager in Call Center

Managing a call center is a challenging task. Managers are face with a broad range of responsibilities that practically covers all of the different aspects of running a business. This includes the most basic tasks of hiring, training, motivating, projecting, arranging, and monitoring performance to the complex functions like controlling quality, managing costs, formulating strategies […]

Semprela Philippines

Also known as Remoteworkmate, Semprela is an Australian based business process outsourcing firm that primarily provides virtual staffing services as well as a complete and integrated marketing services to multinational companies. Semprela Philippines is founded in 2008 and had since committed itself to making outsourcing effectively work to every client by aligning the objectives of […]

Ivoline Contents Center

Ivoline stands for International Voice Online. Ivoline Contents Center is call center company that provides online English Language Tutorial services especially catering Koreans from students, businessmen, professionals and all other types of people interested in learning how to communicate, read and write in English more fluently. With the rapid phase of globalization, Ivoline Content Center […]

Air Relay Corporation

Air Relay Corporation gives an extensive span of assimilated direct marketing answers to some of the nation’s biggest telecommunications financial services and publishing service organizations. Air Relay Philippines agrees to collaborate with their clients on a number of levels from varied program outsourcing. Air Relay Corporation plays an important role on their respective clients; they […]

Enfrausa Philippines Job Openings

Enfrausa Philippines vision is to be the preferred call center in the philippines by providing quality training and career opportunities to its employees, customer satisfaction, efficient internal processes and sustainable development. Enfrausa Philippines cares for its employees by creating a working environment that would address employees health and safety. Training and competitive compensation package optimzed […]

ABS CBN Shared Service Center

The ABS-CBN is a Broadcast Commercial Television Network. ABS-CBN means Alto Broadcasting System Chronicle Broadcasting Network. The television first aired on the year of July 1953, and it was launched in the year of October 23, 1953 when the television network was aired and launched the Filipino people have the privilege and the chance to […]

What is Positive Scripting?

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or constructive idea or meaning to a person that would help inspire, build confidence or esteem […]

Arvato Digital Services Philippines

The Arvato Digital Services is expanding its services by means of hiring more people to support their business expansion. For now they are looking for a BPO Specialist, once hired in this prestigious company, all the benefits as an employee will surely given by the company. Building a career in this company is the best […]