Call Center Mock Calls

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is usually through the use of mock calls in which a pre-recorded call is made to […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

MphasiS

MphasiS is an HP company that provides steadily delivers applications, Infrastructure services and business process outsourcing services to different international companies across the world through a blend of technological and business process expertise to improve business performance and increase profitability of clients from across different industries from Banking, Insurance, Telecommunications, Healthcare, Hospitality to Governments worldwide. […]

Tips on Phone Interviews

Many companies conduct initial phone interviews as part of its initial screening process to help save time and effort in doing interviews at the office as well as help applicants save their time and effort in going to the office and getting rejected immediately. In the call center industry, this also helps the HR to […]

How to Pass a Phone Simulation?

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated call and is asked to interact and perform the job of the agent. Through this, […]

PriMetrica Asia Pacific

Established in in 2002, Primetrica is a California based market research company that delivers market intelligence, analytics, and strategic consultancy. It offers a set of analytic services including basic descriptive studies and metrics as well as forecast modeling. PriMetrica Asia Pacific releases authoritative reports on international networks, traffic flows, and pricing and monitors physical environment […]

Tekelec

Evolve to ThinkingNetworks. A foremost developer of extreme-performance network applications for next-generation on premise and cloud packet networks, Tekelec (originally Tekelec-Airtronic) was established in 1961 by Jean-Claude Asscher as a French electronics company for the aviation industry. Ten years after, the company was incorporated as a telecoms equipment provider and has undergone fast expansion through […]

MediaRing

Incorporated in 1998 in Fremont, California, MediaRing is a business process outsourcing firm that provides telecommunication services and operates as a subsidiary of Spice i2i Limited, a one stop provider of voice, data and communication services to business that concentrate on advancing a digital lifestyle through revolutionary mobile internet solutions. ‘i2i’ stands for ‘Innovation to […]

Cantata Technology

Cantata Technology, Inc. is an IT company that delivers IP-based communications applications by providing communications infrastructure both hardware and software. It evolved out of the merger between Brooktrout Technology and Excel Switching Corporation. Cantata Technology services included establishment and implementation of telecommunications system integration and manufacturing services to value added resellers, original equipment manufacturers, and […]

Bonusfon Philippines

Bonusfon.com is a US-based company that provides VoIP software and technology solutions to companies and individual consumers. Bonusfon has the technology and expertise to provide crystal-clear, low-cost calls around the globe. Bonusfon Philippines is a section of Bonus Call Inc, a VOIP software development and PC to PC calling solution company that is headquartered in […]

Interactive Intelligence

Founded in 1994, Interactive Intelligence Group, Inc. (ININ) is an international premium provider of contact center services, unified communications, and business process automation systems for different organizations across the world. The contact center solutions of Interactive Intelligence can either be Cloud-based or on-premises using a single-platform or all-in-one IP communications software suite. Its Unified Communications […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Call Center Screening

The human resource of the company especially in a service oriented company such as a call center is the most critical aspect of the organization as the people per se is the one delivering the services. Thus, screening is very crucial function of the human resource department to ensure that the company gets and hires […]

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two parties talking do not actually see each other hence, physical communications or […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Asia Pacific Telecenter

Asia Pacific Telecenter is a business process outsourcing firm in the Philippines that exclusively provides Customer Service and telemarking services to TeleMates Pty Ltd, a Sydney-based telecommunications company, that provides a simple one stop shop solution to all the communication needs of Australians with a special focus on providing communication requirements of Small and Medium […]

Sun Cellular Customer Service

Sun Cellular is one of the three biggest mobile and wireless telecommunications provider in the Philippines. It was originally known as the Digitel Mobile Philippines, Inc. (DMPI), and was established by Digitel in 2001 Sun Cellular offers a broad array of service innovations including voice, messaging and international roaming services, internet connection among many others. […]

Intervoice Technologies

Empower Filipino professionals to be of service to the world, Intervoice Technologies is a business process outsroucing company that primarily provides customer contact services and telemarketing services to companies mainly in the US, UK, and Canada. In order to provide the best services possible, Intervoice Technologies Philippines aims to establish a sturdy and lasting client […]

Alcatel Philippines

Alcatel is one of the leading designer, manufacturer and marketer of mobile, Internet and other telecommunication products that is especially designed to be as individual as the people who use them. Alcatel Philippines is currently one of the fastest growing mobile phone manufacturers in the world, which intends to help people cope with the modern […]