Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

How to get to 825 Solutions Davao?

Question: How to get to 825 Solutions Davao? Answer: 825 Solutions main call center office is currently situated in Lozada Subdivision, Panabo City, Davao. Nearest landmarks to 825 Solutions Davao are Panabo National High School and Citilink Mall. Residents from Davao, Tagum, Mati, Butuan can take a bus ride going to Panabo and alight near […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

How to go to Next BPO Davao?

Question: How to go to Next BPO Davao? Answer: Next BPO Solutions main call center office is currently situated in Fred-Ric building, along McArthur Highway, Matina, Davao City. Nearest landmarks to Next BPO Davao are Ateneo de Davao, NCCC Mall, Matina Town Square (MTS) and Suzuki Cars. Residents from Matina can easily get to Next […]

How to go to e-Southwave Davao?

Question: How to go to e-Southwave Davao? Answer: e-Southwave Contact Solutions main call center office is currently located in Centron Building, along Quirino Ave., Davao City. Nearest landmarks to are BBQ Boss, Tower Inn, and Samsung Service Center. Residents from Davao can take a jeepney ride travelling via Quirino ave.; alight near Gen. Luna St. […]

How to get to GSS Davao?

Question: How to get to GSS Davao? Answer: GSS Philippines main call center office is currently situated in Metro Lifestyle Complex in Davao City. Nearest landmarks to GSS Philippines are Davao National High School and Bo’s Coffee Club. Residents from Davao can easily get to GSS Davao call center via jeepney ride travelling to F. […]

City Discovery Asia Pacific

City Discovery is a leading provider of sightseeing tours, travel experiences and ground transportation worldwide. City Discovery Philippines is about helping people and tourists make their travels an unforgettable experience in their lives from hotel where they stay, airline they use, the places that they visited and the activities that they did. City Discovery Asia […]

How to go to Concentrix Davao?

Question: How to go to Concentrix Davao? Answer: Concentrix Technologies has a satellite call center office located in Damosa IT Park, Building 1, along JP Laurel, Lanang, Davao City. Residents from Davao can take a jeepney ride going to Damosa IT Park; then take a 5-10 minute walk towards Building 1 to reach Concentrix Davao. […]

Sitel Philippines

Sitel Philippines BPO Company of the Year! Established in 2000, Sitel Philippines is its largest offshore center service branch constituted by 9 service locations. Its Philippine service centers particularly provide Inbound and outbound sales support, customer service, lead generation and technical support. In particular, Sitel Philippines provides customer acquisition and sales/ marketing; support office services, […]

Cyber City Teleservices

The first call center in Southern Mindanao, Cyber City Teleservices was founded on 1999 and now ranks as a premier leader “CRM Solutions & Services “. CyberCity Teleservices provides a broad array of customer relationship management services customized to its partner’s requirements and operations to ensure that they work as one tea. Cybercity Teleservices provides […]

How to go to Newfield Quezon City?

Question: How to go to Newfield Quezon City? Answer: Newfield International Philippines has another call center training center located in President Tower, along Timog Ave., Quezon City. Nearest landmarks to Newfield Quezon City are Merci Restaurant and Pan De Manila. Residents from Philcoa, Fairview and nearby Quezon City areas can take a jeepney ride going […]

Call Center Organization Chart

An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the various activities of the constituents of the organization to effectively and productively be part of the company’s established mission and objectives. This organization of […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

How to get to Stream Quezon City?

Question: How to get to Stream Quezon City? Answer: Stream Philippines call center has opened a new satellite office in Quezon City. Stream Quezon City is strategically located in SM North EDSA Annex, along EDSA, Quezon City. If you are coming from North Area (Quezon City, Cubao, Fairview), you should be familiar with SM North […]

How to go to MSGNI Quezon City?

Question: How to go to MSGNI Quezon City? Answer: Multi-Source Global Network main call center office is currently located in LOC building, along V. Luna corner eastwood ave., Quezon City. Nearest landmarks to MSGNI Quezon City are NSO building and Jollibee. Residents from San Juan, Sta. Mesa, Manila and nearby areas can take a LRT-2 […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]

High School Graduate Job Opportunities in Call Center

Because of the enduring growth of the call center industry, there is also a continuing demand for call center employees especially agents who work as telemarketers, customer service rep. or tech support reps. And because most call centers cater clients are from abroad, one of the primary requirements in landing a job in a call […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]