Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even pitch throughout a verbal speech. Modulation is used to enhance emphasis in […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

Sitel Philippines

Sitel Philippines BPO Company of the Year! Established in 2000, Sitel Philippines is its largest offshore center service branch constituted by 9 service locations. Its Philippine service centers particularly provide Inbound and outbound sales support, customer service, lead generation and technical support. In particular, Sitel Philippines provides customer acquisition and sales/ marketing; support office services, […]

Voice Modulation in Call Centers

Voice modulation is the process of adding variety to one’s voice by changing tone, pitch, speed and other voice components in order to make communications clearer, more interesting, more engaging and more evocative. Voice modulation among call center agents usually form part of a typical call center training because the transmission of customer service is […]

AOL Member Services Philippines

AOL Member Services is a subsidiary of eTelecare Global Solutions/Stream, a global provider of business process outsourcing specializing on complex, voice-based segment of customer-care services including technical support, customer service, sales and customer retention. AOL Member Services on the other hand specializes on non-voice customer care and technical support delivery. AOL Member Services Philippines provides […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections Specialists Banking Specialists Can you speak Cantonese? Aegis is looking for Chinese […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Healthcare Accounts in Call Center

Healthcare accounts in Call Center pertains to client companies, organizations or individuals from the healthcare industry such as hospitals, clinics, mental institutions, home for the aged, childcare institutions, pharmaceutical companies and individual health professionals such as doctors, specialists, among others. The most typical services involved in a healthcare account included medical billing, customer service e.g. […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Six Circles Business Outsourcing

Founded in 2014, Six Circles Business Outsourcing is a new and dynamic accounting BPO firm specializing in finance, tax, and accounting services. The company is engaged in providing outsourcing services such as installation of accounting systems, internal controls and budgetary procedures. Six Circles Philippines also provides management and consultancy services on all aspects related to […]

E. Punongbayan Global Outsourcing

E. Punongbayan Global Outsourcing, Inc. (EPG), Filipino owned and managed business process outsourcing company specializing in providing exceptional finance and accounting services to both local and international companies. E. Punongbayan Global Philippines was established in 2010 by Ester R. Punongbayan, whose name is reputed for its credibility and integrity in the accounting profession. With the […]

How to get to IP-Converge Fort Bonifacio?

Question: How to get to IP-Converge Fort Bonifacio? Answer: IP-Converge Data Center has a satellite call center office located in Bonifacio Technology Center, inside Crescent Park West, Bonifacio Global City, Taguig. Nearest landmarks to IP-Converge Fort Bonifacio are PS Bank and JPMorgan Chase bank. If you are coming from EDSA, the fastest way to IP […]

What is Shifting Schedule?

Shifting schedule pertains to the varying time of work of an employee as compared to a fixed schedule. The idea of a shifting schedule emanated for the concept of shift work which in turn arise out of the need of a company to work and provide service 24 hours 7 days a week. Since, the […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]