Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]

Sitel Philippines

Sitel Philippines BPO Company of the Year! Believe and commit. These are the two underlying principles that make up the more than 50,000 highly trained professionals that deliver the services of Sitel Philippines. Sitel is a contact center outsourcing company that delivers focused and complete CRM solutions from customer acquisition, customer care, customer retention and […]

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even pitch throughout a verbal speech. Modulation is used to enhance emphasis in […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

AOL Member Services Philippines

AOL Member Services is a subsidiary of eTelecare Global Solutions/Stream, a global provider of business process outsourcing specializing on complex, voice-based segment of customer-care services including technical support, customer service, sales and customer retention. AOL Member Services on the other hand specializes on non-voice customer care and technical support delivery. AOL Member Services Philippines provides […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Voice Modulation in Call Centers

Voice modulation is the process of adding variety to one’s voice by changing tone, pitch, speed and other voice components in order to make communications clearer, more interesting, more engaging and more evocative. Voice modulation among call center agents usually form part of a typical call center training because the transmission of customer service is […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Orchid Cybertech Services

Orchid Cybertech Services is a subsidiary of TPG Telecom Limited, an Australian telecommunications company that provides the fastest, most reliable cost effective communications across Australia. Orchid Cybertech Services is the division of the company located in the Philippines that handles customer relations management and technical support service for all TPG customers. Orchid Cybertech offshore service […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Email Support Account

Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Occos Call Center

We are here for you, OCCOS Call center is newly opened dynamic BPO firm pillared on collaborative ideas and strategies of enormously skilled, profoundly experienced and deeply passionate corporate leaders from diverse business companies allowing it expertise and knowledge in business operation in the medical field. At the core of Occos Philippines solutions is customer […]

Sykes Philippines Job Openings

Be part of the Call Center that Started it All – Sykes Join our Travel Account Sales Team and get P500 on the spot when you attend the first day of training.  Earn as much as Php 45,000 in incentives alone! At least 18 years old and completed high schoolConversant in English languageWilling to work […]

Stream Philippines Job Openings

Stream wins IT-BPO Employer of the Year Making You an even better You with Stream! Apply now for Level 2 position and start immediately. Plus get a chance to win as much as P3,000 worth of gift certificates. Stream launches 3 new recruitment hubs! Stream is now recruiting at its new facilities in Makati, MOA […]