Omniglobe International

Omniglobe International is an international BPO company that specializes in multifaceted back office support services for the legal, telecommunications and financial services. Availing of these services will approximately reduce its client’s cost by as much as 50%. What makes Omniglobe Philippines distinct from other outsourcing companies is its ability to control its field expertise and […]

How to go to Omniglobe Libis?

Question: How to go to Omniglobe Libis? Answer: Omniglobe Philippines has a satellite call center office located e-Commerce Plaza, within Eastwood City Libis, Quezon City. Residents from North Area (QC, Caloocan) can take a bus or MRT ride to Quezon Avenue Station; then walk towards quezon avenue and take a FX ride going to Eastwood […]

BPO International

BPO International is the biggest privately-owned Finance, Accounting and Human Resource business Process outsourcing company in the Philippines today. The BPO International enjoys its privileges as the countries number one and first to be known when it comes to PBO is concern. Because the company started to be known in the industry in the early […]

International Innovative Work Central

Turning aspirations to reality – this is the underlying vision of International Innovative work for both its candidates, employees and partner clients. International Innovative Work Central is a BPO company that provides human resource and manpower solutions especially for the call center industry. Its name practically captures the fundamental principles which lay the groundwork of […]

How to get to ECC International Makati?

Question: How to get to ECC International Makati? Answer: ECC International Philippines main call center office is currently located in A&V Crystal Tower, along Esteban St., Legaspi Village, Makati City. Nearest landmark to ECC International Makati is Solaris One building. Residents from South Area (Paranaque, Las Pinas, Bicutan) should take a FX taxi ride to […]

Sabre International Philippines

SABRE stands for Semi-Automated Business Research Environment. Sabre International main office is place at Southlake, Texas USA. They have roughly 10,000 employees worldwide. Countries around the world like United States, Argentina, India, Philippines, Poland and Uruguay are the major development and customer care centers that services the SABRE International. Being the top employer and corporate […]

Accallade International

Accallade International is a privately held business process outsourcing corporation whose sales and marketing operations is headquartered in Salt Lake City, Utah. Accallade International has opened its operational service branch in the Philippines. While Accallade International is relatively new in the Philippines, its management is comprised of senior level sales experts and operations managers that […]

How to get to Omniglobe Makati?

Question: How to get to Omniglobe Makati? Answer: Omniglobe International main call center office is located in Rufino Pacific Tower, along Ayala avenue, Makati City. The fastest way for North & South area residents to get to is via MRT ride to Ayala Station; then take a jeepney ride along Ayala avenue and alight at […]

MphasiS

MphasiS is an HP company that provides steadily delivers applications, Infrastructure services and business process outsourcing services to different international companies across the world through a blend of technological and business process expertise to improve business performance and increase profitability of clients from across different industries from Banking, Insurance, Telecommunications, Healthcare, Hospitality to Governments worldwide. […]

Tips on Phone Interviews

Many companies conduct initial phone interviews as part of its initial screening process to help save time and effort in doing interviews at the office as well as help applicants save their time and effort in going to the office and getting rejected immediately. In the call center industry, this also helps the HR to […]

Tips to Improve Phone Skills

Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls […]

How to Pass a Phone Simulation?

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated call and is asked to interact and perform the job of the agent. Through this, […]

PriMetrica Asia Pacific

Established in in 2002, Primetrica is a California based market research company that delivers market intelligence, analytics, and strategic consultancy. It offers a set of analytic services including basic descriptive studies and metrics as well as forecast modeling. PriMetrica Asia Pacific releases authoritative reports on international networks, traffic flows, and pricing and monitors physical environment […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]