Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Sysgen RPO

Sysgen RPO is a recruitment process outsourcing company that provides sourcing and full life cycle recruitment in an efficient and cost effective way that will add value to its clients. The company is a subsidiary of Sysgen, a company founded in 1991 and has over 20 years of experience in IT Staffing. Sysgen RPO on […]

Job Interview Assessment for Call Center

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically an assessment of the applicant’s general skills and predisposition if one qualifies and fits the […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Ascend Asia

Ascend Asia is the philippines rising call center. As its name signifies, Ascend Asia call center is a sales and marketing service provider aimed at leading its clients to rise above their competitors. As a partner of many renowned global corporations, Ascend Asia relies on its industrial leadership position, robust management team, impressive and extensive […]

ADEC Solutions

ADEC Solutions (American Data Exchange Corporation) is the foremost provider in Content BPO with particular area of expertise in aiding businesses formulate, process, administer, and evaluate information more efficiently. Founded in 1998, ADEC Group has grown to become an international BPO company with a global footprint of over 5,000 employees in 14 locations across the […]

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by expanding its pizza products and diversifying its menu in order to establish […]

Call Center Salary Scale

The call center industry in the Philippines relatively provides higher rates of salary compared to other industries. A starting salary could be as high as P15,000 a month, which is kind of rare in most other white collared industries. Because of the diversity of the call center company policies, the location, the type of employees, […]

Call Center Resignation Letter

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted at and listening to customer complaints is all part of the job that you have […]

The Art of Cold Calling

Cold calling is an extreme sport. It refers to the calling of someone by someone who are total strangers to each other. The cold call is the first time one speaks with each other, which is a common strategy in marketing. Cold calling is really difficult. It is already complicated to talk to someone who […]

Computation for Tax Refund

People normally pay for their withholding tax and the necessary deductions are being computed by the accounting department of a given company. There is a table that serves as a guide to employers on how much should be deducted from their employee’s actual gross income. Normally it is between 5 to 32 percent depending on […]

Stellar Global Solutions Philippines

The voice behind the leading international brands of the world, Stellar Global Solutions Philippines is the no. 1 partner in customer relationship management provided no less than the leading experts in the field of CRM. Stellar Global Solutions Philippines is about the people and for the people operating in a three way close partnership with […]

Stream Global Services

Stream Global Services is one of the most diversified business process outsourcing (BPO) vendors in the world that focuses on customer relationship management particularly sales and technical support which have increase revenues for its clients, improve operations and generate brand loyalty. With its special proficiency in client management, highly skilled workforce, and leading edge technology, […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]