Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

How to get to NCO Group Marikina?

Question: How to get to NCO Group Marikina? Answer: NCO Group has a satellite call center office located in Blue Wave Mall at Marquinton, along Sumulong Highway, Marikina City. If you are coming from EDSA (North & South Area residents), you can take the MRT ride to Cubao station; then take a 5-10 minute walk […]

Work as Part Time Call Center Agent

The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule in the industry. This however does not affect the stability of the industry because of […]

How to go to Sykes Marikina?

Question: How to go to Sykes Marikina? Answer: Sykes Philippines has a satellite call center office located in eCom Building, Riverbanks Mall, Marikina City. Residents from Marikina, Cubao, Pasig, Cainta and nearby areas can easily get to by taking a jeepney ride going to Marikina; alight at Riverbanks Mall and take a 3-5 minute walk […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Data Encoder Job

Data encoding or data entry is the act of transcribing or inputting information or data into another form usually in computerized system. Forms of data that encoders might transcribe included documents that are hand written, data that are in audio format, data in spread sheets, databases which included a series of codes like numbers, letters […]

How to go to Virtual Assistants Marikina?

Question: How to go to Virtual Assistants Marikina? Answer: Virtual Assistants International main call center office is currently situated in Twin River II Subdivision, Parang, Marikina. Nearest landmarks to Virtual Assistants International are Fairlane Market and Shell Gas Station. If you are coming from EDSA, take a bus or MRT ride to Cubao station; walk […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

How to Lower AHT?

In order to optimize the average handling time or AHT of an call center agent, it is important to dissect the AHT to its different components and address this elements one by one. AHT refers to the duration of a single transaction from the moment a client initiated a call up to the time when […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Top 10 Resignation Reasons in Call Center

Call Center Company in the Philippines is very much in demand. That is why any graduate of 4 year course can apply and work as a call center, and applying in this company is as easy as 123, but there are also a limitations. The agent will satisfy his needs for some time and enjoying […]

New Horizons Philippines

New Horizons is the biggest independent IT training company in the world that has a network of 300 training centers in 70 countries. It is renowned for its unique IT instructional model that ensures workable knowledge that is applicable to real business situations and ensures employability of its graduates. New Horizons Philippines provides a complete […]

Access Meridian Contact Solutions

Access Meridian Contact Solutions is one of the newest call centers in the country today. Access Meridian Philippines are experts in providing different services like Advertising, Marketing, Promotion, PR Company. Advertising in different ADS in prints and media, different Marketing business Strategies and others, and when it comes to promotion again this is their expertise. […]

Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]