Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

Work as Part Time Call Center Agent

The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule in the industry. This however does not affect the stability of the industry because of […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

How to Lower AHT?

In order to optimize the average handling time or AHT of an call center agent, it is important to dissect the AHT to its different components and address this elements one by one. AHT refers to the duration of a single transaction from the moment a client initiated a call up to the time when […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

How to get to BPO International CDO?

Question: How to get to BPO International CDO? Answer: BPO International Philippines has a satellite call center office located in Angeles building, along Capt. Roa cor. Gen. A. Luna st., Bugo, Cagayan de Oro. Nearest landmarks to BPO International CDO are Centrio Mall and Goodyear Servitek. Residents from CDO can easily get to BPO International […]

Job Hound Dog Philippines

Job Hound Dog Philippines is a talent acquisition and management consultancy firm that helps connect business of all sectors with the right talent to fit their manpower needs. It specializes in custom-fitting talents to the specific needs of its clients especially coming Business Process Outsourcing, Hospitality, and Healthcare industries. As a company, Job Hound Philippines […]

Tips to Reducing Hold Time

Hold time refers to the time a customer needs to wait on the phone before a customer service representative becomes free to serve the customer. Time is gold for both that customer and the company. The longer the hold time, the bigger the chance a customer gets frustrated to the detriment of the company. The […]

How to go to Concentrix CDO?

Question: How to go to Concentrix CDO? Answer: Concentrix Technologies has a satellite call center office located in Trade Street, Pueblo de Oro IT Park, Cagayan De Oro. Residents from Cagayan de oro can take a jeepney ride going to SM City Cagayan; alight near Phoenix gas station and take a 5 minute walk towards […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

How to get to Arriba Telecontact Cagayan de Oro?

Question: How to get to Arriba Telecontact Cagayan de Oro? Answer: Arriba Telecontact main call center office is currently located in Rosario Arcade, inside Limketkai Center, Cagayan de Oro City. Nearest landmarks to Arriba Telecontact Cagayan de Oro are Gold City Coliseum, Robinsons Mall CDO. Residents from Cagayan de Oro can easily get to Arriba […]

Ramping Account

Ramping account refers to an account in which there is an anticipated significant increase of calls or demand which is usually caused by market expansion. Thus, ramping accounts are often associated with the need for immediate hiring of new agents to fill in new vacancies and to address the anticipated need. In which case, companies […]

Day Shift Call Centers

The call center industry is known as an industry that operates during the night because most of the call center company’s clients are foreigners. This is one of the major reasons for the high employee turn over rate in the industry because many people are unable to adjust to the night working hours in the […]

Tips on Call Center Job Hunting

While there are a great work opportunities available in the booming call center industry in the Philippines, it is nevertheless difficult to get a job because of the tough competition among applicants. People planning to build a career in the call center industry should therefore be systematic in hunting for a job. Following are tips […]

Call Center Summer Job

While many students are planning for the much coveted vacation this summer, some students are also planning to make this vacation more meaningful and productive by taking summer jobs. Summer jobs are part or full time temporary jobs that are contractual in nature usually lasting for a month or until the summer is over and […]

Gameloft Philippines

Gameloft is a leading global publisher of digital and social games. To keep ahead of the game, it continues to look ahead, understand the trends and forces that allow it to always provide the best gaming experience and move swiftly to prepare for what’s to come. It aims of allowing its customers to play games […]

Link2Support Philippines

Link2Support (L2S) is business process outsourcing company that specialized in providing technical solutions through voice, chat, email and other value added services. Its expertise in technical support created the strategic niche of the company, upon which Link2Support created its brand name in the industry. The company successfully operated to provide tech support service to multinational […]

Concentrix Philippines Job Openings

It’s more than a job. It’s about making the right choice! Be part of the Pioneer Batch for our newest B2C Inbound Sales Program Call Center ProfessionalsOutbound Sales RepsCustomer Support RepsTeleprospecting Sales ProfessionalsTechnical pre-Sales SupportCampaign CoordinatorSales ManagerCustomer Accounts Specialists (French)Inbound SalesBilingual ExpertsTechnical Support with knowledge in Linux and Networking (Level 3)Jump Start your Career with […]