What is Legal Process Outsourcing?

Evolving from the outsourcing phenomenon, Legal Process Outsourcing (or LPO) is the outsourcing of legal support services usually by a law firm. The activities practically involved all legal processes except those works that require personal presence or appearances in the court. The concept of Legal Process Outsourcing is a progression if the principle of labor […]

Home Based Call Center

A Home based call center is a call center company that employs agents who provide call center services at the comfort of their home. This means that the hired customer agents or personnel need not come to the office to work but stays at home and perform their duties and functions right at their home. […]

What is Home Based Call Center?

As its name implies, a home-based call center is call center in which employees/ agents are working at the convenience of their homes. Home-based call centers are actually virtual call centers in which agents, customer representatives, marketing sales agents or tutors work at their homes instead of going to a centralized office to provide their […]

Backpay for AWOL

Backpay pertains to the past salaries and benefits to which an employee is entitled because the employee had actually worked for it or has rendered service to the company. The benefits many include bonuses, increments and overtime that an employee has already earned. AWOL (absence without leave) employees or employees who got absent without proper […]

B&M Global Services Philippines

B&M Global Services or Baker & McKenzie Global Services is a global law firm the provides legal consultancy services amidst the interconnected global economies of nations in the 21st century. Created in 1949, the company provides legal advise to multinational corporations across the world on issues regarding the integrated world market. B&M Global Services is […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Philippines Laws on Call Center

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health guidelines, rights of women, provisions on overtime work and holidays, night work schedules, penalties or erring […]

BPO Hubs in the Philippines

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the client of the call center is the United States market, which occupies the 80% services […]

Home Agents vs. Dedicated Agents

In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated agents. Dedicated agents are outsourcing providers employed by a BPO vendor or company that provides specialized […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]

Call Center Illegal Termination

Illegal Termination is the unlawful dismissal of an employee that does not fall under the just causes as clearly provided by the labor code. This applies to all employees including call center agents that work in the Philippines. There are basically five just causes for legal termination namely, serious misconduct, Willful disobedience to lawful orders, […]

Hazard Pay in the Philippines

Hazard pay is a compensation given to employees whose work is hazardous or dangerous in nature or report for work in stations or areas where conditions are dangerous such if there is war or active hostilities. In the Philippines, hazard pay is provided by law to military and police officers (for their vulnerability to physical […]

Growth of Philippine Call Centers

Over the last two decades, the Philippines had become a popular destination for business process outsourcing chief of them, the contact center industry. The BPO industry is considered as the fastest growing industry in the Philippines that generate revenues of over 10 billion US dollars. The greater part of this amount is attributed to call […]

Pilipinas Teleserv

Pilipinas Teleserv is a contact center founded in the advent on the millennium that offers customer management services in multiple formats including voice, email, social networks, forums and even face to face contact. As one of the pioneers in the Philippine based contact center services, Pilipinas Teleserv call center is also a founding member of […]

Call Center Management during Holidays

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Philippines vs India Call Centers

The two contenders for offshore outsourcing are India and Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center BPO? Why is this so? While India had been a center for outsourcing for many years, […]

Call Center Home Sourcing

Call center home sourcing refers to outsourcing a call center to an independent home-based call center agent or contractor. Home sourced agents may also be referred as virtual assistants and are usually employed by small scale businesses. They are often directly outsourced by a company. Because the concept integrates the concept of outsourcing and telecommuting, […]

Call Center Attendance Policy

In the technology world communication with customers is a vital key in marketing business. That is the reason that BPO business through call centers is a thriving industry in the Philippine setting. Manila, Makati City, Ortigas in Pasig, Cubao and now in locations outside the skirts of Metro Manila thousands are call center agents working […]

Call Center Wage Hike

Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not on the range of salary bracket. For instance in the provinces, many call center agent […]