Home Based Call Center

A Home based call center is a call center company that employs agents who provide call center services at the comfort of their home. This means that the hired customer agents or personnel need not come to the office to work but stays at home and perform their duties and functions right at their home. […]

What is Home Based Call Center?

As its name implies, a home-based call center is call center in which employees/ agents are working at the convenience of their homes. Home-based call centers are actually virtual call centers in which agents, customer representatives, marketing sales agents or tutors work at their homes instead of going to a centralized office to provide their […]

Backpay for AWOL

Backpay pertains to the past salaries and benefits to which an employee is entitled because the employee had actually worked for it or has rendered service to the company. The benefits many include bonuses, increments and overtime that an employee has already earned. AWOL (absence without leave) employees or employees who got absent without proper […]

Home Agents vs. Dedicated Agents

In deciding to outsource a work, businesses have a choice of getting the services of a home-based agent or dedicated agents. Home agents are outsourcing providers or individuals work from their homes or their won private work space. Dedicated agents. Dedicated agents are outsourcing providers employed by a BPO vendor or company that provides specialized […]

What is Legal Process Outsourcing?

Evolving from the outsourcing phenomenon, Legal Process Outsourcing (or LPO) is the outsourcing of legal support services usually by a law firm. The activities practically involved all legal processes except those works that require personal presence or appearances in the court. The concept of Legal Process Outsourcing is a progression if the principle of labor […]

BPO Hubs in the Philippines

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the client of the call center is the United States market, which occupies the 80% services […]

EHB Business Process Outsourcing

Ebio Home Based Business Process Outsourcing (EHB) is a Philippine based and managed company, primarily engaged in various outsourcing activities and services mainly catering US and American companies. As explicitly reflected in its corporate name, EHB Philippines provides home-based professional services that promises home based career opportunities to talented and dedicated Filipinos. In doing so, […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Growth of Philippine Call Centers

Over the last two decades, the Philippines had become a popular destination for business process outsourcing chief of them, the contact center industry. The BPO industry is considered as the fastest growing industry in the Philippines that generate revenues of over 10 billion US dollars. The greater part of this amount is attributed to call […]

Philippine OPPO Mobile Technology

OPPO is an internationally registered technology brand for mobile communications technology that provides premium quality mobile devices and products around the world. Established in 2008, the company entered the mobile communications industry under the philosophy of providing the latest technology, the highest quality and the most user friendly products. In the Philippines, OPPO Mobile officially […]

Pilipinas Teleserv

Pilipinas Teleserv is a contact center founded in the advent on the millennium that offers customer management services in multiple formats including voice, email, social networks, forums and even face to face contact. As one of the pioneers in the Philippine based contact center services, Pilipinas Teleserv call center is also a founding member of […]

Philippines Laws on Call Center

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health guidelines, rights of women, provisions on overtime work and holidays, night work schedules, penalties or erring […]

B&M Global Services Philippines

B&M Global Services or Baker & McKenzie Global Services is a global law firm the provides legal consultancy services amidst the interconnected global economies of nations in the 21st century. Created in 1949, the company provides legal advise to multinational corporations across the world on issues regarding the integrated world market. B&M Global Services is […]

Provincial Call Centers

The boom in the call center industry is felt not only in the metropolis but also in the provinces as many call center companies start sprouting in provinces especially in Freeport zones. The boom of call centers can primarily be attributed as a cost saving measure for companies abroad. Many call centers moved to countries […]

Call Center Management during Holidays

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]

Call Center Illegal Termination

Illegal Termination is the unlawful dismissal of an employee that does not fall under the just causes as clearly provided by the labor code. This applies to all employees including call center agents that work in the Philippines. There are basically five just causes for legal termination namely, serious misconduct, Willful disobedience to lawful orders, […]

How to get to AMDATEX Makati?

Question: How to get to AMDATEX Makati? Answer: American Data Exchange Corporation has a satellite call center office located in Philippine AXA Life Centre, along Buendia ave., Makati City. Residents from Manila and nearby areas can easily get to ADEC Solutions Makati via LRT ride to Buendia station; then take a jeepney/bus ride going Ayala/Makati; […]

PAF Finance Center

The PAF (Philippine Air force) Finance Center is a unit under the Philippine Air Force created to provide financial services to its members. The PAF Finance Center was established on Oct 1973 in pursuant to General Order Nr 130 initially as a provisional unit. It is headed by the Commanding General whereas Comptrollership pertains to […]