Call Center Back Office Support

The call center back office support is very important on the business, especially for a call center company. The back office support has a straight effect on the contract center or in the front office of the company. Without this back office support in a company it won’t progress, because the back office is extremely […]

Back Office Jobs in Call Center

Back office out-sourcing or back office jobs in a call center or BPO company pertains to business operations or functions essential for running a company that does not involve direct interaction with clients or consumers. These back office jobs are also called support functions which remain integral in any company and forms part as one […]

Back office jobs Philippines

Back office jobs refer to the operations of organizations or companies that provide administrative support services or tasks devoted to running the company per se. The term “Back office” evolved from the building layout of earlier organizations in which support services are usually at the back end of the building while the front office or […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Strategic Back Office Solutions Philippines

Strategic Back Office Solutions Corporation is the former name of Capgemini, a leading global outsourcing company found in England in 1995 and now headquartered in Paris, France provides IT consulting and customer contact services across Europe, North and South America, and the Asia Pacific region. The company originally provided service mainly on the Investment Banking […]

How to Build a Harmonious Call Center

A harmonious office provides better working conditions that promote greater productivity among employees. Needless to say, the harmony inside the office is integral for the success of the whole organization. The harmony in an organization basically pertains to how friendly or cordial the human relations in the office between the employees and managers/officers and among […]