Information: percakapan guess handling di travel agent

Carlson Wagonlit Travel

Your travel partner in Philippines, Carlson Wagonlit Travel is a travel solutions partner company held by Carlson, a privately held corporation in the hotel, marketing, restaurant, and travel industries and by JPMorgan Chase. It was established in 1994 as a result of a …

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections …

CSR Travel Account

CSR Travel Account pertains to a customer service account that is associated with the travel and the hospitality industry which included booking travels for tours, making reservations for the accommodation requirements of the tourists and other travel related needs. There are numerous functions …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Call Center Agent Retention

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an …

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …

DNATA Philippines

Dnata or Dubai National Air Travel Agency is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. It started in 1959 as a small trading shop in Bur Dubai souk that offers …

Improve your Email Handling Skills

In our virtual world where global communication travels faster than light, handling emails is one of the most demanding and time consuming process that people do. Following are ways for agents to improve email handling. Create a structured outline. Outlines serve as guides …

Careers in Call Center

If you are working in a call center, most people are under the impression that your job mostly consists of sitting all night long in your workstation, answering phone calls, making phone calls, or maybe provide assistance through chat and email. This is …