Call Center Back Office Support

The call center back office support is very important on the business, especially for a call center company. The back office support has a straight effect on the contract center or in the front office of the company. Without this back office support in a company it won’t progress, because the back office is extremely […]

Back Office Jobs in Call Center

Back office out-sourcing or back office jobs in a call center or BPO company pertains to business operations or functions essential for running a company that does not involve direct interaction with clients or consumers. These back office jobs are also called support functions which remain integral in any company and forms part as one […]

Back office jobs Philippines

Back office jobs refer to the operations of organizations or companies that provide administrative support services or tasks devoted to running the company per se. The term “Back office” evolved from the building layout of earlier organizations in which support services are usually at the back end of the building while the front office or […]

CyberOne Philippines

Established in 1995, CyberOne is an Australian-based professional internet service provider (ISP), that provides technical support and assistance mainly to Australian market. In 2006, it established its offshore call center branch in the Philippines after seeing the cost advantage and improvement in service quality in offshoring. CyberOne Philippine call center office mainly provides technical support […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

Strategic Back Office Solutions Philippines

Strategic Back Office Solutions Corporation is the former name of Capgemini, a leading global outsourcing company found in England in 1995 and now headquartered in Paris, France provides IT consulting and customer contact services across Europe, North and South America, and the Asia Pacific region. The company originally provided service mainly on the Investment Banking […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

How to Build a Harmonious Call Center

A harmonious office provides better working conditions that promote greater productivity among employees. Needless to say, the harmony inside the office is integral for the success of the whole organization. The harmony in an organization basically pertains to how friendly or cordial the human relations in the office between the employees and managers/officers and among […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

Ausphil Outsourcing

As it name implies, AusPhil Outsourcing is an outsourcing firm that is managed and owned by an Australian and is based and operated in the Philippines. It was established in 2009, and specializes in inbound & outbound marketing & customer service, lead generation, telemarketing and sales, data entry and back office solutions particularly catering market […]

WL Outsourcing Philippines

Bringing healthcare to you. WL Outsourcing Philippines, Inc (WLOP), Australia’s leading online solution to aged care and health care training for Filipino nurses and other health care professionals. WL Outsourcing serves as the back office of Wellness & Lifestyles Australia (WLA)which was established in 2003 to provide mobile allied health services, education and aged care […]

Global Strategic BPS

Global Strategic Business Process Solutions is an American managed Philippine-based business process outsourcing company that provides a range of business and IT outsourcing solutions delivered by professionals which has deep and extensive knowledge and experience in the Business process outsourcing, IT development and support, Contact and call center management and Legal support outsourcing. Global Strategic […]

Ubiquity Global Services

Established in 2012, Ubiquity Global Services is a business process outsourcing firm that offers premium quality innovative customer experience and management solutions geared towards enhancing customer satisfaction while optimizing costs in order to improve overall operations of company clients. Ubiquity Philippines innovative business solutions included live customer support services, interactive voice response solutions (IVR), multichannel […]

NV GROUP Holding Philippines

Established in 2004, NV Group Holding is a private financial & legal services Sydney and Auckland that offers a comprehensive array of debt recovery, collection, litigation and related services to small and large companies that look for enduring relationship with their service providers. NV Group fully provides full outsourcing of credit management / debt recovery. […]

Wallem Innovative Solutions

Wallem is one of the largest and veteran providers of maritime solutions. It was established in 1903 in Shanghai, China by Haakon Wallem primarily engaged in ship broking and chartering and hand since established its reputation and expertise in the comprehensive management of ships. With over 100 years of experience and a global network of […]

Rebuttals for Handling Difficult Customers

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try learn to manage and handle irate customers. These rebuttals are usually based on the company’s […]

Transcosmos Logicall

The logical choice, Transcosmos Logicall is a business process outsourcing company that specialized in outbound and inbound customer contact service, and technical support and customer relationship management. The company provides custom fit solutions in voice, email and web channels designed to improve one’s services and optimize costs which ultimately translate to higher revenues for the […]