Asia Teleservices

Asia Teleservices is the customer service management arm of Asia Telecom, a Telecommunications company establishing in Hong Kong in 1997 that provides the PSTN Interconnect Code 1611 platform. Asia Teleservices Philippines provides telecom products and others services aimed to address the specific needs of individual and corporate clients at competitively affordable prices, supported by a […]

Acquire Staff Philippines

Acquirestaff is an Australian owned and operated Contact Center specializing in inbound and outbound call center services. The company operates around the clock seven days a week providing outsourced solutions for both large companies and small and medium sized enterprises of different industries and a wide variety of markets. Acquire Staff Philippines implements the most […]

YBM/Si-sa Philippines

Established in 1961, YBM/Si-sa is the leading English language educational training institution in South Korea, which is especially known for pioneering it innovating products and services to address the dynamically changing demands and requirements of its market. YBM/Si-sa Philippines main objective is to develop and provide the finest English training product and services that will […]

Allied Telesis Philippines

Formerly known as Allied Telesyn, Allied Telesis is a network infrastructure/telecommunications company established in 1987 in Japan, with headquarters in San Jose, California. The company is an international leader in delivering secure IP/ Ethernet network solutions over copper and fiber infrastructure that impeccably link with voice, video and data services. Allied Telesis Philippines also provides […]

Call Center Empathy Examples

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important skill of a call center agent who often engages in customer service because it allows […]

eTrade Philippines

eTrade Informations Services is a US-based financial services company that provides a comprehensive collection of simple and user friendly online brokerage, investing and banking solutions, which help empower people who play as active traders or continuing investors to manage their financial prospects by giving them products, tools and services they can use to address their […]

Aldacom Call Center Solutions

Aldacom Call Center Solutions a business process outsourcing company established in 1999 that specializes in providing customer contact services and customer relationship management services. Aldacom Philippines distinguishes itself by delivery high quality customer service through effective, dependable, customizable and affordable call center solutions. The company prides itself in using a simple proactive approach to providing […]

Protocol Global Solutions

Protocol Global Solutions do not simply provide customer service. It adds value to customer service. Protocol Global Solutions is a business process outsourcing company providing a comprehensive range of outsourcing services from contact center services, case management to cutting-edge marketing solutions. The company specializes in customer support service, customer acquisition and retention, Cross selling and […]

Mannasoft Technology Corporation

Passion Beyond Boundaries. Established in June 1991, Mannasoft Technology Corporation is an award-winning international developer and provider of intelligent IT Solutions the delivers a comprehensive suite of expertise in software development, mobile application, systems integration and collaboration in partnership with Microsoft, Oracle, IBM, Adobe, Frontrange, and McAfee, among others. At the forefront of software development, […]

Telrite Contact Solutions

The Right Choice. Telrite Contact Solutions is a BPO firm established in 2000 that provides communication services and telecommunications network technology. Telrite Philippines is the right choice for its integrated reliable technologies and new advanced cutting edge systems that makes the company’s Network Design unmatched by competitors. More than just a long distance company, Telrite […]

Philam Life Call Center

The Philippine American Life and General Insurance Company or Philam Life for short is the biggest life insurance company in the Philippines. It was originally under the American International Group (AIG) but was acquired in 2009 by the American International Assurance (AIA Group), a Hong Kong – based insurance company founded by Cornelius Vander Starr […]

Henkel Asia Pacific

Founded in 1876 by Fritz Henkel in Germany, Henkel was originally named Henkel & Cie in Aachen and pioneered in selling a universal detergent based on silicate. Today, the company is a global market leader in three business areas namely, Laundry & Home Care, Beauty Care and Adhesive Technologies with over 50,000 employees worldwide. The […]

Red Core IT Solutions

Red Core Solutions is a vibrant and forward looking IT consultancy company that helps empower multinational companies in the finance, insurance, energy and consumer industries through its broad spectrum of customizable IT services that holistically understands and address the internal working process of its clients. With a mission to support every company’s objective to maximize […]

IPP Technologies Philippines

Information, Power and People. IPP Technologies Pty Ltd is an Australian business process outsourcing company established in March 1993 that specializes on Software development and IT Consultancy services with core competence in Microsoft, Oracle, JAVA & SAP Technology Solutions to provide companies operational excellence through seamless solutions. IPP Technologies Philippines provides variegated flavors of products […]

HQ Systems Corporation

HQ Systems Corporation is an Internet Marketing Corporation composed of marketing and communications professionals that is focused on improving E-commerce activities of online companies and content writing. HQ Systems Philippines is an international company which helps clients in shaping their business for the virtual world, where the new marketing battle is fought. The company helps […]

TIC Manila

Technological Information Consultants or TIC Manila is an Australian human resource consultancy firm founded in 1989 which was brought to the Philippines in 1990 to address the need for specialist skills in sourcing, recruiting, deploying and management of top caliber professionals of international standards following the growth of business process outsourcing industry in the Philippines. […]

e-Resource IT Consultancy

Established in 2000, e-Resource IT Consultancy Corporation (E-Resource) is a technology-consulting company that provides software development solutions provided professional technologists and integration specialists. eResource IT Philippines solutions follows a disciplined, process driven methodology for optimizing gains and minimizing waste tailored to address the needs of its clients for reducing time to market and reducing IT […]

TrustE Philippines

The seal the produces real results to enable companies to safely collect and use customer data to power their business, TrustE is a global Data Privacy Management company that powers trust in the Data across web, mobile, cloud and advertising channels by protecting the privacy of companies and their customers and thereby building the trust […]

How Did Call Centers Evolve?

The call center was developed about 30 years ago. The thought of cal centers is giving way to “contact centers” in the travel and the hospitality business world. In the beginning, not so huge companies can’t afford the helpdesk software, not to cite the funds to invest full time support center, because in those days […]

GoFluent Philippines

GoFluent is the leading training and tutorial center for professional English communication which pioneered in English distance learning. It was founded in New York in 2000 by a French entrepreneur and banker, Christophe Ferrandou initially for Europeans who want to learn to speak English. Today, GoFluent Philippines operates in 11 countries around the world. The […]