Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

How to go to Asia Outsourcing Makati?

Question: How to go to Asia Outsourcing Makati? Answer: Asia Outsourcing Gamma main call center office is currently located in PLDT MGO building, along Legaspi cor. Dela Rosa st., Makati City. Nearest landmarks to Asia Outsourcing Makati are Persia Grill and Greenbelt Park. If you are coming from EDSA, the fastest way to Asia Outsourcing […]

Quinn Data Facilities

Quinn Data Facilities or QDF is a BPO firm that specializes in contact center services. With over 20 years experience in Data Management and Outbound Telephone Services, the company can engender the resources to satisfy the need of producing and building the best quality data that affords clients flexibility, team work and dedication. Quinn Data […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to get to Parlance Makati?

Question: How to get to Parlance Makati? Answer: Parlance Systems main call center office is situated in PLDT Property, along Reposo/Nicanor Garcia St., Bel-Air, Makati City. Nearest landmark to Parlance Makati is St. Andrew Parish Church. If you are coming from EDSA, the fastest way to Parlance Makati is via MRT ride to Buendia station; […]

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party (terminating point), thereby completing the trail by which the call flowed from […]

Lexitel Worldwide Telesync Solutions

Lexitel Worldwide Telesync Solutions is a specialized IT outsourcing firm that provides VoIP Origination and Termination, and Video Conferencing in the telecommunications industry in the Philippines. VoIP Origination is the process of giving carriers inbound call access while voice termination, refers to the routing of telephone calls from one telephone company. Through this, companies are […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

BPO Hubs in the Philippines

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the client of the call center is the United States market, which occupies the 80% services […]

Mirof Philippines

Mirof Philippines is a staffing and recruiting firm, which was started in the year 2001. Even the company just started its operation more then 10 years ago, no doubt that it continuously grows and expands its operation. The proof of this expansion is their extension to different locations around the Philippines. Mirof Philippines has already […]

FarmOut Central Intouch

“In touch with your needs…” FarmOut Central Intouch Incorporated (FOCI) is a business process outsourcing company that specializes in customer relationship management and contact support services to is committed to the needs of our customers. Farmout Philippines offers both inbound and outbound call center services as well as back office support functions to different foreign […]

Alianza Grande Technologia

Alianza Grande Technologia (Grand Alliance Technologies) is a local distribution company of innovative and high-quality information technology products such computers, computer peripherals, network and communications devices in the Philippines that operates in Luzon, Visayas and Mindanao. Aside from sales, Alianza Grande Technologia is also engaged in providing technical and operations support to local businesses. The […]