ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

How to go to Hinduja Iloilo?

Question: How to go to Hinduja Iloilo? Answer: Hinduja Global Solutions has a satellite call center office located in Ayala Technohub inside Smallville Business Center, along Boardwalk Avenue, Iloilo. Hinduja offers great career opportunities for Ilonggos and other nearby provinces. Residents from Iloilo can take a jeepney ride going to Ayala Technohuband take a 5-10 […]

PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

How to get to Callbox Iloilo?

Question: How to get to Callbox Iloilo? Answer: Callbox call center is strategically located in 2F Emmanuel Business Center, Diversion Road, Iloilo City. Callbox Iloilo is accessible via jeepney ride to M.H. Del Pilar cor Infante Street, then take a 5 minute walk to reach Callbox Iloilo. You can follow directions via our map of […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Basics of Call Center Services

Call Center can be defined as a bodily location where a number of volumes of calls are being handled by an outsourcing company. Frequently a national office used for the reason or purpose of receiving and transmitting large volume of telephone request for the reason of communication and business. The majority of call centers work […]

Callbox Philippines

From a simple telemarketing and sales company, Callbox Philippines has expanded to provide a more diversified and systematic telemarketing and sales solutions to its partners. Callbox Customer Contact Solutions offers web design and development especially for ebusiness. Callbox Philippines supplements web development with other Web Marketing Services such as development of company brochures, Newsletter Templates, […]

Affiliated Computer Services

Affiliated Computer Services or the (ACS) is a Xerox company which founded in the year 1998. The type of services they rendered focused on Information and technology as well as Business Process Outsourcing or the call center company. The ACS has a parent company known as the Xerox Corporation which acquires ACS in a $6.4 […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Trans Visayan Marketing

Trans Visayan Marketing is the most preferred wholesale distribution company that merchandizes consumer products and good extensively, efficiently and professionally in Panay, which included the provinces of Aklan, Antique, Capiz, and Iloilo and the rest of Western Visayas Region. Trans Visayan Philippines was founded in February 2002 and had since expanded to become the sole […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

How to go to Asia Outsourcing Makati?

Question: How to go to Asia Outsourcing Makati? Answer: Asia Outsourcing Gamma main call center office is currently located in PLDT MGO building, along Legaspi cor. Dela Rosa st., Makati City. Nearest landmarks to Asia Outsourcing Makati are Persia Grill and Greenbelt Park. If you are coming from EDSA, the fastest way to Asia Outsourcing […]

Asia Outsourcing Gamma

Asia Outsourcing Gamma is the new name of SPi Global, the largest Filipino-owned business process outsourcing company in the Philippines particularly owned by the largest Filipino telecommunications company, the Philippine Long Distance Telephone Company or PLDT. Spi Global has over 15,000 employees in 24 service centers across the world serving over 500 international clients in […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Global Crossing

Global Crossing Limited is a leading global communications provider of tier 1 network communications that provided computer networking services across the world. It managed a backbone network that delivered internet connection between countries. It was founded by Gary Winnick, Abbott L. Brown, David L. Lee, and Barry Porter in 1997 through Pacific Capital Group. In […]

Sun Cellular Customer Service

Sun Cellular is one of the three biggest mobile and wireless telecommunications provider in the Philippines. It was originally known as the Digitel Mobile Philippines, Inc. (DMPI), and was established by Digitel in 2001 Sun Cellular offers a broad array of service innovations including voice, messaging and international roaming services, internet connection among many others. […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Top Call Center Training Schools

Being branded as top school for call center training is very much appreciated. It is a plus points or bonus on the part of the schools as well as for the students studying in a top school for call center agent. There is an advantage if graduated in this particular school, because finding a job […]