ABS CBN Shared Service Center

The ABS-CBN is a Broadcast Commercial Television Network. ABS-CBN means Alto Broadcasting System Chronicle Broadcasting Network. The television first aired on the year of July 1953, and it was launched in the year of October 23, 1953 when the television network was aired and launched the Filipino people have the privilege and the chance to […]

Call Center Script Preparation

In the call center industry, the call script plays an important role because the communication of the customer service providers should be correctly framed in order to achieve customer satisfaction and loyalty or in the case of outbound call center agents, to generate better sales leads for the company. In preparing a call center script, […]

Tagalog CSR Jobs

Tagalog CSR Jobs basically refer to customer service representatives that communicate in Tagalog or a mix of Tagalog and English. Most available Tagalog CSR Jobs usually pertain to call center of local companies that caters the local market. These include financial institutions such as credit card companies that uses a call center to call on […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Koozzoo Media Philippines

Creating virtual postbox for local community, Koozzoo Media is a business process outsourcing firm that specializes in online marketing, mobile content delivery and social media networking. It was founded in 1999 Melbourne, Australia and was originally affiliated with Orion Media, Midlands commercial radio group that operates five FM radio in UK and run by radio […]

ABS-CBN Call Center

In ABS CBN, the ABS CBN call center could refer to two entities. First is the ABS-CBN Shared Service Center Pte., Ltd, a subsidiary of ABS-CBN Broadcasting Corporation which was established in 2008, whose main office is situated in Singapore. Its local regional office or the regional operating headquarters (ROHQ) is located in inside the […]

Matrix TV Philippines

Television in Indonesia started in 1962 in its capital city, Jakarta with government own and operated station called the TVRI. Said station monopolized the television broadcasting until 1989, when the first private commercial station, Rajawali Citra Televisi Indonesia was granted broadcasting license and soon operated after a year. Sometime in the same year, satellite television […]

PowerConnex Philippines

Established in 2000, PowerConnex is a contact center technology and solutions provider that creates and executes cutting edge revolutionary solutions to improve and optimize performance and productivity of call centre companies. PowerConnex Philippines provides IP based software and telephony with sturdy, reliable and adaptable systems architecture, that allows integration with any CRM and database software, […]

Orange Coast Manila

OCManila Corporation or Orange Coast Manila Inc. is value-added reseller, integrator, distributor and maintenance service provider of products and technologies for voice and data communications systems from Local and Wide Area Networking, Data Communications, Telecommunications, Wireless Networks, Information Security, and Network Consultancy and Maintenance. Established in 1992, Orange Coast Philippines started as a distributor for […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Taglish Call Center

A taglish call center is a call center company which renders its contact services in English and in Tagalog or a combination of both known as Taglish. This makes it a more sought after call center especially among Filipinos who are not well verse in talking in straight English. Call center companies that offer Taglish […]

Access Springboard Philippines

Access Springboard Corporation is one of the fastest rising customer contact outsourcing provider in the Philippines that provides a complete customer relationship management solutions with expertise in multi-channel telemarketing and contact management. Access Springboard Philippines distinguishes itself with its innovative approach to CRM by integrating the immense scope of television broadcast media with online collaborative […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]