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Tips to improve Contact Center IQ

A call center IQ pertains to the ability of a call center to anticipate in advance potential service flaws or defers and address immediately them before said weaknesses arise. Here are ways to improve call center IQ for better customer experience. Integrate Quality …

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone …