Top 20 Call Centers In The Philippines Revealed

With all the call center companies setting up offices in the Philippines, it is important for us to identify the top 20 call centers today. This can serve as a guide for job seekers and current employees to ensure that they will only render their services to the best in the industry. Let us enumerate […]

How to Maintain Healthy Employee Relationship

Employee interaction must be strengthened in an organization. An organization cannot do its job without the help of the employees. It needs human interaction that performs their jobs to reach a common goals and targets of the organizations. The employees in a certain company are the most important assets of an organization. The success and […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]

Call Center Job Loyalty

The call center industry has the reputation of having the lowest rate of employee retention. Many factors contribute to this concern including the contractual nature of most employment relationships, the on-a-project basis of accounts, the inability of some employees to adjust to the regular night shift work schedules of call centers, and the personal preferences […]

BPO ePayslip

ePayslips or electronic pay slips are basically payslips in electronic format or digital format that is accessible online over the Internet. It serves the same function as an ordinary payslip which is a document that an employee receives for a paid salary and normally contains the amount of salary/ pay, the period covered, deductions to […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Improve Call Center Work Ambiance

The work environment in the office greatly contributes the success of the employees. This is especially true in call centers where agents are constantly pressured and challenged. All employees especially the agents need to be on their best mental condition. Working late at night and talking to rude customers could be very stressful. Getting used […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Call Center Online Payslip

A pay slip of basically a document or a piece of paper that often comes with your salary/ pay, which provides record or data of how much money one has earned including other accounting details such gross pay and deductions including government mandated deductions (SSS or GSIS contribution, Pagibig, withholding tax) and other deductions (loans, […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

OSRP Philippines

OSRP Philippines was first recognized in June of 2005 as OSRP LLC. It was then started as a small subsidiary of PC mall Incorporated and has grown into a big company as the year’s passes with an ever growing workforce. For the past years, OSRP Philippines have grown their operations in Mandaluyong City, particularly at […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Accurate Medical Transcription Services Philippines

Accurate Medical Transcription Services or AccuScript for short is the fastest growing quality digital medical transcription service company based in Iowa, USA which primarily provide medical transcription services and information management service at very reasonable rates. As its name implies, the principal essence upon which the company provides service is accuracy, which is a pegged […]

Global Sky

Established in 2004, Global Sky is a Philippine based BPO company that provides topnotch outsourcing services for international corporations. Outsourcing in Global Sky can significantly increase its clients’ savings by as much as 50% without compromising customer service quality. Filipinos are known to possess excellent English communication skills compared to other foreign English speakers who […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]