Call Center Resignation Letter

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted at and listening to customer complaints is all part of the job that you have […]

Destiny Cable Customer Service

Destiny Cable is the second largest cable television subscription service in the Philippines today providing services in the national capital region and other metro areas in the provinces. It is currently known as Global Destiny Cable after it partnered with Global Cable in 2001, which further reinforced and standardized its cable television endeavors. Global Destiny […]

Sky Cable Customer Service

Established in January 1990, Sky Cable is the leading commercial cable TV service provider in the Philippines with over half a million subscribers. It provides postpaid cable TV service, prepaid cable TV service, and the fastest residential broadband internet service in the Philippines. These ranges of services are provided in different bundles and packages that […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Matrix TV Philippines

Television in Indonesia started in 1962 in its capital city, Jakarta with government own and operated station called the TVRI. Said station monopolized the television broadcasting until 1989, when the first private commercial station, Rajawali Citra Televisi Indonesia was granted broadcasting license and soon operated after a year. Sometime in the same year, satellite television […]

Asia Netcom

Asia Netcom evolved from the creation of the submarine telecommunications cable system to connect countries in Asia, the Pacific, and the United States known as EAC (East Asia Crossing) through the joint ventures of Global Crossing, Microsoft and Softbank. The dotcom crash in 2002 forced the venture to sell its assets to a consortium led […]

DialAmerica

DialAmerica is one of pioneering telemarketing companies which has roots since 1957. In 1963, Life Circulation Co. conducts a sales campaign for sports teams and non profit organizations. DialAmerica was established in 1976 and was derived from the telephone subscription unit of Life Circulation Co. From conducting sales campaign of magazine using the telephone, the […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

The Art of Cold Calling

Cold calling is an extreme sport. It refers to the calling of someone by someone who are total strangers to each other. The cold call is the first time one speaks with each other, which is a common strategy in marketing. Cold calling is really difficult. It is already complicated to talk to someone who […]

Bayantel Call Center

Bayan Telecommunications or Bayantel for short is a one of the leading telecommunications company that provides telecommunication solutions and different voice and data applications to both corporate and individual customers. It is a member of the Lopez Group of Companies and is included the Philippines top 100 most profitable companies in the Philippines in terms […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Tricom Systems Philippines

Founded in September 1989, Tricom Systems (Phils.) aimed to modernize telecommunications and office automation in the Philippines by bringing the world’s best telecommunications equipment and technology to the country. At the moment, Tricom Systems is the Philippine distributor of Iwatsu, Fujitsu, Avaya business communication products and Octel of America. It is also an authorized systems […]

iXSforall Philippines

iXSforall is an internet services provider that offers superior Ethernet-over-Coax Internet connection facilities in the Philippines complimented with the superlative technical after-sales support service for all its clients from individual Internet users to Corporate users with huge bandwidth needs. iXSforall Philippines Internet services are cast-iron to have the most steadfast and dependable connection supplemented by […]

EnfraUSA Solutions

EnfraUSA Solutions continuously develop cosmic resources of pioneering enthusiastic and success-oriented experts who are committed in growing the businesses of its partners. EnfraUSA call center also attracts and recruits only the best service personnel by providing above average compensation, performance bonuses, and other incentives that motivate employees to engage in continuous learning and to work […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Philam Life Call Center

The Philippine American Life and General Insurance Company or Philam Life for short is the biggest life insurance company in the Philippines. It was originally under the American International Group (AIG) but was acquired in 2009 by the American International Assurance (AIA Group), a Hong Kong – based insurance company founded by Cornelius Vander Starr […]