Call Center Organization Chart

An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the various activities of the constituents of the organization to effectively and productively be part of the company’s established mission and objectives. This organization of […]

Call Centers inside the Mall

With shopping malls fast becoming small cities, many service businesses have opted to put up their business branches inside malls. Aside from the retail shops for clothing wear, sports and other retail goods that one usually sees in malls, people can now find dental clinics, barber shops, and other service oriented business inside malls. The […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Fairview Terraces

Its life as it should be. Fairview Terraces is a distinctive medium- to upscale shopping mall located the heart of Novaliches, Quezon City that will allow people to experience every moment turn into a special one and explore with excitement, shop with pleasure, dine in comfort or relax with nature. Officially launched by Ayala Land […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Aramex Philippines

Aramex is a top Arab International logistics and transportation solutions provider that operates globally in more than 300 nations. It started in 1982 as an express freight operator and later expanded quickly to become an international brand known for its customized services and pioneering multi-product offerings. Because of its global success, Aramex became the first […]

Recordflow Global

Founded in 2005, RecordFlow Global is a budding industry leader the delivery of Retrospective Chart Reviews, Healthcare Effectiveness Data and Information Set (HEDIS) and Record Centralization. Recordflow Global Philippines is expert and focused on operational excellence that is affordable to clients and brings them confidence to focus on their core business. RecordFlow maintains a team […]

SM eVentures

SM eVentures Inc., a unit of the group’s investment arm SM Investments Corp., will spend an initial 220 million Philippine Pesos (US$4.2 million) to build the business. As a Customer contact center business, SM eVentures greatly depend on the most advanced telecommunications technology available in the market (email, internet chat, voice) through partnership with leading […]

Call Center Gimik Spots

Notwithstanding the fact that all work and no play makes jack a dull boy, many call center agents often seek to have some good time once in a while to relieve themselves of the stress and pressures from work. In looking for Gimik spots, it is important that the Gimik spot operates 24 hours a […]

Lumina Mall Cavite

The Lumina Mall in Cavite refers to the Lumina Point Mall located at the Lumina junction at Imus Cavite Philippines. Strategically located at a junction road leading to the city proper of Imus, the Lumina Point mall is convergence of people that will be home for commercial stores and entertainment centers for the people of […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Call Centers in Dubai

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in the nascent stage compared to those in the Philippines and India, contact centers in Dubai […]

ECC International

ECC International is a process upgrading solutions provider in Southeast Asia especially in Philippines, Malaysia, Indonesia, Vietnam, China and India that specializes on process consulting, automation solutions, and learning outsourcing services. ECC International assist companies improve performance by introducing management systems based on international standards/best practices across multiple domains and industries. The company dedicates itself […]

JLS HR Outsourcing Services

The resource on your way to success, JLS HR Outsourcing Services is a business process outsourcing firm with expertise in human resource solutions. JLS HR Outsourcing is created and managed by a group of talented head hunters to provide the best and broadest potential pool of talents that can help you business achieve their goals […]

TechCareers

Helping you build and manage your career, TechCareers is a new and dynamic recruitment agency founded in 2010 which primarily provides executive search and recruitment Services and human resource management, development and consultancy services. TechCareers Philippines specially helps local and multinational companies find the right talents that fits the qualification standards as well as other […]

Castech Data Services

Castech Data Services is a Canadian company that provides offshore outsourcing services particularly in data entry, medical transcription, data conversion, litigation support; and analysis and abstraction of key information. Castech Data Services also provides programming and audio and video animation production services as well as contact center services for technical support, customer service and other […]

Shorecloud Corporation

Shorecloud Corp. is a service and solutions provider for the marketing research in Life Science Industry catering international customers on their call and non call needs. Shorecloud Philippines was founded in 2010, with the mission to develop trust and value to our customers by bringing a competitive advantage to its customers by providing high quality […]