Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

Call Centers in Dubai

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in the nascent stage compared to those in the Philippines and India, contact centers in Dubai […]

Call Center Phenomenon

We often hear of the term call center. Everybody is talking about it: Great paying job, no need for college diploma or professional license, just the willingness to learn the acumen of the business, flexible in terms of working hours, and have good communication skill and behavior. Students, professionals, even housewives and idle barrio people […]

Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Upselling Spiels

Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may potentially interest the buyer to purchase more. For instance, a client interested in buying a brand new LED television may opt to buy a DVD home theater system to compliment the entertainment needs that a […]

Upsell Spiels in Call Center

Upselling is a sales process or strategy in which a seller introduces and persuades the client to purchase more expensive products or items by initiating add-ons or upgrades with the end objective of generating a more gainful sale. Upselling often involves promoting more cost-effective or beneficial products or services to the customer or merely providing […]

Gotalk Philippines

Gotalk, a business process outsourcing company that specializes in contact center services. Gotalk Philippines was established in 2005 by two Australian entrepreneurs Melbourne, Australia and Manila Philippines following the need to create an offshore contact center provider that meets the high standards required by Australian companies in the telecommunications, banking and financial services, insurance, media, […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Debt Collection Scripts and Rebuttals

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, should understand that handling very angry customers is an integral part of the job and […]

724Care Philippines

724Care Philippines is a high performance Telemarketing Call Center founded in 2006. This business process outsourcing company specializes in a comprehensive set of services such as outbound and inbound solutions in both voice and non-voice (web enabled chat and e-mail) communication channels. For its outbound solutions, 724Care Philippines offers customer acquisition, win back and retention […]

Sample Spiels for Travel Booking Account

Spiels or the memorized speech of customer service agents to initiate or facilitate a conversation and persuade customers in a Travel Booking Account involves talks for booking travels for tours, making reservations for the accommodation requirements of the tourists and other travel related needs. Following are examples of spiels of a CSR working for a […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Visaya Knowledge Process Outsourcing

Visaya Knowledge Process Outsourcing (KPO) Corporation is a company that provides outsourcing solutions to small to medium-sized companies in order for them to achieve quality at the least cost. Contrary to its name, Visaya KPO isn’t exclusively hiring Visaya people nor is it located in the Visayas region. More over, while its name includes KPO, […]