SPI Global

SPI Global provides round-the-clock, state-of-the-art, customized transcription for all types of medical reports, office and clinic notes, referral letters, and emergency documentation. Starting off as a Knowledge Process Outsourcing provider in 1980, SPI Global has evolved as the biggest Filipino-owned business process outsourcing company that specializes in Content Solutions, Customer Relationship Management, and Healthcare support […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

How to get to SPI Global Makati?

Question: How to get to SPI Global Makati? Answer: SPI Global call center has 2 offices in Makati Area, one in Bel Air along Buendia avenue, the other SPI Global Makati is in Legaspi St. via Ayala avenue. Both SPI global Makati sites are accessible via MRT ride. If you are going to SPI Global […]

How to go to SPI Global Espana?

Question: How to go to SPI Global Espana? Answer: SPI Global has a satellite office located in PLDT NSOB along Espana Boulevard, Quezon City. Residents from Quezon City, Cubao, Fairview and nearby locations can take a jeepney or fx ride going to Quiapo via Espana and alight in front of PLDT NSOB building (after Rotonda) […]

How to get to SPI Global Laguna?

Question: How to get to SPI Global Laguna? Answer: SPI Global has a satellite call center office located in Carmelray Park 2, Calamba, Laguna. Residents from Laguna and other nearby areas can easily take a jeepney ride going to Canlubang; alight at jeepney terminal and ride another jeepney going to CarmelRay Park 2; alight in front […]

How to get to SPI Global Shaw?

Question: How to get to SPI Global Shaw? Answer: SPI Global Shaw is formerly ePLDT Ventus Shaw, which is located in libertad St. corner Arayat St. mandaluyong city. Residents coming from North Area (Quezon City, Cubao, Fairview) can take the MRT and alight at Shaw Station. Then take a 10-15 minute walk along shaw boulevard […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

Call Center Selling Tips

Selling over the phone is hard for the salesman to deliver and to explain, unless has the ability and expertise in doing so. Unlike when seeing personally the person wanted to offer a certain product it is easy for them to demonstrate. Selling over the phone mainly relies on the salesman ability to market the […]

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals if customer needs are fulfilled or successfully addressed. While spiels are customarily […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Best Customer Service Spiels

The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of the spiel is determined ultimately by the agent, which is reflected in the spontaneity and naturalness of the voice, tone and delivery of the agent. Optimism on the other hand refers to the cheerfulness and […]

Spiels for Collections Agents

Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will pave the way to collecting successfully. Just like any other spiel, spiel for collection starts […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Extra Income for Call Center Agents

It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important is that you do not shortchange the company you are working or find extra income […]

UConnects Philippines

UConnects Philippines is a fast growing contact center company from North America that specializes in outbound call center serves, telemarketing and telesales. The company especially caters international companies from the US and Canada. As its name suggests, UConnects Philippines connects the right products to its right market or customers. Selling is not about forcing people […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Technoinfo Philippines

Technoinfo Philippines is topnotch BPO company specializing in outbound services namely telesales, telemarketing and market research. Technoinfo Philippines Telesales services included Customer profiling and surveying, List and database development and verification, Lead qualification and management, Product marketing, Sales model refinement and support, Team selling, Closed-loop reporting among others. Technoinfo Philippines employs highly skilled, experienced, trained, […]

What is an Outbound Sales Agent?

An outbound sales agent in a call center company is a call center agent tasked to call to potential customers to sell products and services of the company. It is termed “outbound” because calls are initiated by the agent. And it involves selling a product. An outbound sales agent is synonymous to a telemarketer who […]