How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

Call Centers in Bulacan

The province of Bulacan promises to be a new seat of urbanization and commercialization not only because of its proximity to the National Capital Region but because of the much anticipated LRT extension in Malolos Bulacan which will definitely facilitate faster and cheaper transportation from Bulacan to Manila and vice versa. Because of this, Bulacan […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

What is Shifting Schedule?

Shifting schedule pertains to the varying time of work of an employee as compared to a fixed schedule. The idea of a shifting schedule emanated for the concept of shift work which in turn arise out of the need of a company to work and provide service 24 hours 7 days a week. Since, the […]

Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]

How to go to Arcanys Cebu?

Question: How to go to Arcanys Cebu? Answer: Arcanys Philippines main call center office is situated in CFI building, inside Capitol Compound, Cebu City. is located at the back of Cebu Provincial Capitol. Nearest landmarks to Arcanys Cebu are Philippine Mediation Center and C3 Church Cebu. Residents from Cebu can easily get to Arcanys Cebu […]

Adapting to Night Shift Work

Sleep deprivation is one of the major problems in night shift work especially in the call center industry. Agents and employees are then encourages to adjust to a night shift schedule in order to cope with or adapt to the night shift work. But how exactly do you adapt to a night life? Adapting to […]

How to get to Bluebean Taytay?

Question: How to get to Bluebean Taytay? Answer: Bluebean Philippines main call center office is currently located in Valley Fair Town Center, along Ortigas Ext., Taytay, Rizal. Nearest landmarks to Bluebean Taytay are Shell Gas Station and Shakey’s Pizza Restaurant. Residents from Cainta, Taytay, Antipolo, Pasig can easily get to Bluebean Taytay by taking a […]

How to get to Sitel Tarlac?

Question: How to get to Sitel Tarlac? Answer: Sitel Philippines opened a satellite call center office in the province of Tarlac. Sitel Tarlac is currently located in Tarlac Provincial Capitol, Tarlac City. Nearest landmarks to Sitel Tarlac are NBI Tarlac and Philippine Red Cross Tarlac. Residents from tarlac can easily take a jeepney/tricycle ride going […]

Benefits of Team Scheduling

Team-based scheduling basically means approaching the determination and establishment of work schedule as a group or team instead of individually. This essentially means engaging the participation of every member of the group in scheduling tasks so that the organization can comprehensively integrate the requirements of each member in terms of whom and when one member […]

Metacom BPO Solutions

Metacom Business Process Outsourcing Solutions is Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Metacom BPO Philippines is to assist organizational companies and individuals to focus on their core […]

How to go to Vector BPO Cebu?

Question: How to go to Vector BPO Cebu? Answer: Vector BPO Philippines main call center office is currently located Cebu Commercial Complex, along N. Escario st., Cebu City. Nearest landmarks to Vector BPO Cebu are Cebu Grand Hotel and Our Lady of Sacred Heart Parish Church. Residents from Cebu can take a jeepney ride (route […]

ITECH Global Business Solutions

ITECH Global Business Solutions Incorporated or i-Tech Global is a business process outsourcing arm of the JG Summit Multinational. That gives the value of multiplying customer interfacing back office services in the telecommunications, Airline Company, food, real estate, hotel, retail and banking and finance industries in the North America, Australia, New Zealand Singapore and other […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Founded on 1986 […]

Acestar Telecommunication Systems

Acestar Telecommunication Systems was established in Hong Kong in 2000. Acestar Telecoms Hong Kong Ltd. (ACESTAR) is an External Telecommunications Service Provider that was license by the Office of the telecommunications Authority or the (OFTA). It is then and up to now the number one provider of international wholesale carrier services in Hong Kong. The […]

How to go to AOL Clark?

Question: How to go to AOL Clark? Answer: AOL Member Services Philippines main call center office is currently located in Bldg. 2112, along CP Garcia st., Clark, Pampanga. Nearest landmarks to AOL Clark are Asiana Greenville Resort and CDC building. Residents from Angeles, Mabalacat, San Fernando and nearby areas can take a jeepney ride going […]