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Call Center Organization Chart

An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the various activities of the constituents of the organization to effectively and productively …

How to Pass Interviews?

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that one has the …

Convergys Portal

The Convergys Portal is a web portal exclusive for Convergys‘ employees, which serves as a gateway for employees to have access to certain human resource services which employees needed to transact with their employer. This provides employees access to their individual profile and …

Escalation Matrix

Escalation is a management innovation for efficiently solving problems at the lowest levels possible. If a problem is not solved at the lowest level, it will be taken or “escalated” to the next level. If the problem is still not solved, it is …

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center …

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding …

The Call of Coffee

Coffee, the drink of choice of office workers, security personnel, telephone operators and, in recent years, call center agents. From the big bosses on the penthouse to the ordinary employees in the basement, they say coffee keeps them on their feet, awake, active and alert …

Torque Mobile Customer Service

Creativity in motion. Torque is a dynamic brand with a superior product portfolio that aims to cater to the ever evolving technological needs of people. Torque Mobile Philippines offers consumer electronics and telecommunication devices with sleek, functional designs and up-to-date features at very …