i-Contacts Philippines

i-Contacts Corporation or i-Con for short is a wholly owned subsidiary of Smart Communications Inc. that serves as a multi-channeled contact center service provider that help companies connect with their customers via voice, fax, internet and Short Messaging System (SMS). iContacts Philippines was established in 2001 serving as independent contact center that mainly provides customer […]

How to get to i-Contacts Makati?

Question: How to get to i-Contacts Makati? Answer: i-Contacts Philippines main call center office is currently located in SMART Tower, along Ayala Avenue, Makati City. Nearest landmarks to i-Contacts Makati are Informatics Makati, LKG Tower and PBCom Tower. If you are coming from EDSA, take a MRT ride to Ayala station; walk towards Ayala avenue […]

Acme BPO Consulting

Established in 2001, Acme BPO Consulting is a business process outsourcing provider and advisory firm that provides a comprehensive range of back-office processes to help smart organizations improve their productivity, achieve quality operations while significantly cutting costs of operations. Acme BPO Philippines also helps companies’ offshoring operations by managing and deploying seat and included back-office […]

Call Center Organization Chart

An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the various activities of the constituents of the organization to effectively and productively be part of the company’s established mission and objectives. This organization of […]

How to Pass Interviews?

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that one has the knowledge, experience, personality and commitment that perfectly fit the role or vacancy […]

WideOut Technology Services

WideOut Technology Services or Wide-Out Workforces Inc. is a service provider for online advertising and marketing which specialization in Google and DoubleClick’s platforms for companies in North America, Europe, and Asia. With more than 10 years of experience in the industry, Wideout Philippines is at the forefront of online display ad production and is primarily […]

Promotion in Call Center

Everybody obviously wants to be promoted, because promotion translates to higher pay, higher position, better benefits, greater stability and even greater financial independence. In the call center industry, promotion is basically performance oriented unlike in the government and in some institutions in which promotion is automatically given based on the years of service. Moreover, the […]

Saavedra Songalia & Associates

Saavedra Songalia & Associates or SS & Associates for short is a Business Process Outsourcing (BPO) firm that provides accounting, financial and business solutions to mid-sized companies using a global delivery model that integrates onshore and offshore resources. Saavedra Songalia Philippines provides and sustains excellent services to clients with the highest objectivity, confidentiality and security. […]

Vision-X Philippines

Established in 1998 in Los Angeles, California in 1998, Vision X or VXI started as a customer contact outsourcing company specializing in ethnic markets in the US. Thus, the company began as a multilingual customer service specialist whilst maintaining a stronghold on English language. Customer service is ultimately about communication and interaction and there is […]

History of Call Center in the Philippines

A call center is a centralized office used delivery customer service through the phone such as receiving and responding to inquiries, collection of payments, providing tech support and other services which can be facilitated verbally through remote communications. Thus, call centers have longed existed in the Philippines however primarily providing services to the local market. […]

Convergys Portal

The Convergys Portal is a web portal exclusive for Convergys‘ employees, which serves as a gateway for employees to have access to certain human resource services which employees needed to transact with their employer. This provides employees access to their individual profile and a range of HR services which they can apply for online such […]

Alcatel Philippines

Alcatel is one of the leading designer, manufacturer and marketer of mobile, Internet and other telecommunication products that is especially designed to be as individual as the people who use them. Alcatel Philippines is currently one of the fastest growing mobile phone manufacturers in the world, which intends to help people cope with the modern […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

I-Merge Online

I-Merge Online or Eco Merge Philippines is a company committed to advancing the development and deployment sustainable renewable energy sources and low carbon technologies for sustainable business development and a better world. Established in 2010, I-Merge Philippines is affiliated with Japanese and American companies as well as other international technology providers and investors who share […]

Fujitsu Philippines

Fujitsu is a premier information and communication technology (ICT) company offering a comprehensive range of technology products, solutions and services that is no.1 in Japan and the fourth largest in the world. The company offers its profound experience, expertise and power in information and communications technology to help companies meet their objectives and to shape […]

Global Crossing

Global Crossing Limited is a leading global communications provider of tier 1 network communications that provided computer networking services across the world. It managed a backbone network that delivered internet connection between countries. It was founded by Gary Winnick, Abbott L. Brown, David L. Lee, and Barry Porter in 1997 through Pacific Capital Group. In […]

Stellar Global Solutions Philippines

The voice behind the leading international brands of the world, Stellar Global Solutions Philippines is the no. 1 partner in customer relationship management provided no less than the leading experts in the field of CRM. Stellar Global Solutions Philippines is about the people and for the people operating in a three way close partnership with […]

Universal Tech Philippines

Universal Tech Inc. is a BPO company that specializes in Talent Resourcing, executive search and human resource recruitment. In recognition of the importance of talent in the front line of the customer service industry, Universal Tech Philippines has created that a diverse set of screening procedures and training programs to ensure that companies are able […]

Impera Globaltech

Impera Globaltech is a consultancy and business process outsourcing company that provided personalized, premium capital staff hosting and customer relation management services to small and medium business companies. The company essentially aims in aiding SME’s set up their own call center thereby helping optimize their cost and achieve efficiency and quality. Impera Globaltech offers three […]

Escalation Matrix

Escalation is a management innovation for efficiently solving problems at the lowest levels possible. If a problem is not solved at the lowest level, it will be taken or “escalated” to the next level. If the problem is still not solved, it is then further escalated to the next higher level and so on and […]