i-Contacts Philippines

i-Contacts Corporation or i-Con for short is a wholly owned subsidiary of Smart Communications Inc. that serves as a multi-channeled contact center service provider that help companies connect with their customers via voice, fax, internet and Short Messaging System (SMS). iContacts Philippines was established in 2001 serving as independent contact center that mainly provides customer […]

How to get to i-Contacts Makati?

Question: How to get to i-Contacts Makati? Answer: i-Contacts Philippines main call center office is currently located in SMART Tower, along Ayala Avenue, Makati City. Nearest landmarks to i-Contacts Makati are Informatics Makati, LKG Tower and PBCom Tower. If you are coming from EDSA, take a MRT ride to Ayala station; walk towards Ayala avenue […]

Call Center Organization Chart

An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the various activities of the constituents of the organization to effectively and productively be part of the company’s established mission and objectives. This organization of […]

How to Pass Interviews?

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that one has the knowledge, experience, personality and commitment that perfectly fit the role or vacancy […]

Genpact Philippines

Genpact Call Center started as a business unit within GE in 1997, with which it was endowed a deep and understanding and knowledge of business operational process. Genpact Philippines evolved as a specialized unit, which expanded in scope across all GE business operations and finally, breaks free as an independent company that provides business process […]

Convergys Portal

The Convergys Portal is a web portal exclusive for Convergys‘ employees, which serves as a gateway for employees to have access to certain human resource services which employees needed to transact with their employer. This provides employees access to their individual profile and a range of HR services which they can apply for online such […]

Alcatel Philippines

Alcatel is one of the leading designer, manufacturer and marketer of mobile, Internet and other telecommunication products that is especially designed to be as individual as the people who use them. Alcatel Philippines is currently one of the fastest growing mobile phone manufacturers in the world, which intends to help people cope with the modern […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Escalation Matrix

Escalation is a management innovation for efficiently solving problems at the lowest levels possible. If a problem is not solved at the lowest level, it will be taken or “escalated” to the next level. If the problem is still not solved, it is then further escalated to the next higher level and so on and […]

The Call of Coffee

Coffee, the drink of choice of office workers, security personnel, telephone operators and, in recent years, call center agents. From the big bosses on the penthouse to the ordinary employees in the basement, they say coffee keeps them on their feet, awake, active and alert – the triple A of beverage refreshment. The emergence, popularity and necessity […]

American Technologies Philippines

The Better Solutions Company. American Technologies Inc.(ATI) is an I.T. distribution firm of world-renowned IT brands that distinct itself for its excellent technical support team. ATI has built a distinct reputation for product reliability integrated with technical support excellence. American Technologies Philippines markets and distributes well recognized IT products that cater the constantly changing needs […]

Torque Mobile Customer Service

Creativity in motion. Torque is a dynamic brand with a superior product portfolio that aims to cater to the ever evolving technological needs of people. Torque Mobile Philippines offers consumer electronics and telecommunication devices with sleek, functional designs and up-to-date features at very competitive pricing. It aims to improve each individual’s lifestyle while maximizing the […]

Telus Philippines

As reflected on its name, Telus Philippines is one of the direct to the point no finicky companies that deliver to deliver. More than just an outsourcing vendor but a partner, the company aligns it objectives, value and culture of its agents to fit those of its clients for a seamless business partnership. Telus Philippines […]

Pacific Hub Corporation

Pacific Hub Corporation (PacificHub Philippines) is one of the call centers in the Philippines. Pacific Hub Corporation (PacificHub Philippines) – To engage in contact center and other business process outsourcing. Pacific Hub Corporation (PacificHub Philippines) caters various call center operations. Pacific Hub is Filipino-owned BPO company currently considered as the fastest growing multi-channel solutions provider […]

Cyber City Teleservices

The first call center in Southern Mindanao, Cyber City Teleservices was founded on 1999 and now ranks as a premier leader “CRM Solutions & Services “. CyberCity Teleservices provides a broad array of customer relationship management services customized to its partner’s requirements and operations to ensure that they work as one tea. Cybercity Teleservices provides […]

EastWest Bank Call Center

EastWest bank was established on July 6, 1994 as the Philippines 34th commercial bank operating in the country. It was on the same year that the Bangko Sentral ng Pilipinas permitted the East West Bank its commercial banking license. EastWest Bank will not operate without the help of the Filinvest Group of Companies, and soon […]

Network Processing Associate Job

Network Processing pertains to the processing e.g. transfer or moving of data that occurs in different network systems. For instance, in the Internet both for the WAN/LAN, network processing is involved in the packet switching and routing of data to the different servers and clients computers. This is also used to balance load in web […]

HRIS Online Qualfon

Established in 1996 in Mexico, Qualfon is a business process and contact center outsourcing provider originally known as Telemark Corporation. It started Interactive Voice Response (IVR) service and Short Message Service (SMS) provider highlighting values, performance and price. As it expanded to new markets and diversified on its service offerings, the company has redefined its […]

Bonusfon Philippines

Bonusfon.com is a US-based company that provides VoIP software and technology solutions to companies and individual consumers. Bonusfon has the technology and expertise to provide crystal-clear, low-cost calls around the globe. Bonusfon Philippines is a section of Bonus Call Inc, a VOIP software development and PC to PC calling solution company that is headquartered in […]