With the financial recession hitting the US in 2008 which left many Americans unemployed and whose impact continued to be felt in the US economy today, the robust call to put a halt or to regulate outsourcing in the US including call center jobs have once again been revived. American companies have been called by […]
Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]
Tagalog CSR Jobs basically refer to customer service representatives that communicate in Tagalog or a mix of Tagalog and English. Most available Tagalog CSR Jobs usually pertain to call center of local companies that caters the local market. These include financial institutions such as credit card companies that uses a call center to call on […]
The jobs available for online casinos pertains to jobs that relates to the typical games played in a casino such as Baccarat, Blackjack, Online poker and Bingo, among others. Most online casino companies prefer females in hiring dealers for their games. Moreover since, the games are often computerized, the company does not necessarily require real […]
The two contenders for offshore outsourcing are India and Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center BPO? Why is this so? While India had been a center for outsourcing for many years, […]
Back office jobs refer to the operations of organizations or companies that provide administrative support services or tasks devoted to running the company per se. The term “Back office” evolved from the building layout of earlier organizations in which support services are usually at the back end of the building while the front office or […]
Data encoding or data entry is the act of transcribing or inputting information or data into another form usually in computerized system. Forms of data that encoders might transcribe included documents that are hand written, data that are in audio format, data in spread sheets, databases which included a series of codes like numbers, letters […]
Esgitel is a Singapore based BPO company that provides full scale business solutions for medium sized companies high quality, cost effective contact center solutions primarily outbound sales campaign, telemarketing, market research, events management and customer services. The company seamlessly integrates its operations with the brand strategy of it partner clients to ensure synergy of action […]
I-Net External Support is a family owned contact service company established in 2009 that exclusively provides customer services and other customer relationship management services Forex World Pty Ltd. Forex, a division of the Australian Forex Global Group of Companies established in 1983 which provides transportation, logistics and delivery services to Filipinos living in Australia. The […]
Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not on the range of salary bracket. For instance in the provinces, many call center agent […]
Transcription essentially pertains to the process of converting verbal information into writing. This can be done by listening to recorded audio data and writing it on paper as in the case of transcribing a meeting for preparing the minutes. Thus, transcription had been conventionally done by secretaries. Transcription however is not only restricted to business […]
While many students are planning for the much coveted vacation this summer, some students are also planning to make this vacation more meaningful and productive by taking summer jobs. Summer jobs are part or full time temporary jobs that are contractual in nature usually lasting for a month or until the summer is over and […]
Being able to work as a call center outside the Philippines is a tough job. In the Philippines, a call center agent’s salary can be sufficient for an individual but is barely enough to raise a family. That is why a call center job is most in demand to single individuals as well as married […]
Better business starts with a smile. Teledirect Telecommerce adheres that satisfied customers are happy customers and great service is what essentially makes a customer happy. Teledirect Philippines specializes in financial, IT, airline, luxury and telecommunications sectors serving as a tactical business affiliate that will provide added value to its clients’ services thereby uplifting the customers’ […]
Asia Netcom evolved from the creation of the submarine telecommunications cable system to connect countries in Asia, the Pacific, and the United States known as EAC (East Asia Crossing) through the joint ventures of Global Crossing, Microsoft and Softbank. The dotcom crash in 2002 forced the venture to sell its assets to a consortium led […]
Ascendas is a top provider of business space solutions in Asia with over 3 decades of extensive experience. The company has a robust presence in the Asian region especially in key countries like China, India, South Korea, Australia and the Philippines. Ascendas Philippines specializes in envisioning, master planning, developing, administering and growing industrial parks, business […]
3D Networks Philippines is a premium systems management services company specializing in communications-enabled business solutions that provides voice and data integration, secure networks and managed services to facilitate seamless real time business IT applications across a diverse industry spanning from hospitality, healthcare solutions with special expertise in Contact Centre solutions. 3D Networks Philippines had been […]
One of the major reasons for the preference of Filipinos as call center agents is because of the ability of the Filipinos to quickly adapt different kinds of foreign accents whether British, Australian or American (i.e. Alabama, New York etc) Accent is important to help facilitate effective communication and understanding. Clients and customers are more […]
Absenteeism in Philippine call centers is so rampant that some global experts consider the problem to be worse compared to other countries. However, absenteeism in the call center industry cannot be rooted as a habit or a cultural attitude of Filipinos. In contrast, Filipinos are considered as one of the most hard-working and diligent people […]
Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an unstable roster of agents can be damaging to the company. It is […]