How to get to Teletech Sta. Rosa?

Question: How to get to Teletech Sta. Rosa? Answer: Teletech Philippines has a satellite call center office located in Robinsons Place Sta. Rosa, Laguna. Residents from Sta. Rosa, Balibago and nearby areas can easily get to via bus/jeepney ride to Balibago via National highway and alight in front of Robinsons Place Sta. Rosa; take a […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

How to get to Convergys Sta. Lucia?

Question: How to get to Convergys Sta. Lucia? Answer: Convergys Philippines has a satellite call center office (recruitment) located in Sta. Lucia East Grand Mall, along Marcos Highway, Cainta. Residents from Pasig, Cainta and nearby areas can take a jeepney or FX ride going to Sta. Lucia East Mall to easily reach Convergys Sta. Lucia. […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

How to get to Cyber City Teleservices?

Question: How to get to Cyber City Teleservices? Answer: Cyber City Teleservices main call center office is located in Loic Kui Fraternity Building, along Sobrecarey St. Davao City. Nearest landmarks to are San Pedro College and Sta. Ana Parish Church. Residents from Davao City can take a jeepney ride going to Sta. Ana Wharf and […]

How to get to Text Switch Rizal?

Question: How to get to Text Switch Rizal? Answer: Text Switch Unlimited Philippines main call center office is currently located in J&F Building, inside Q-Plaza Square, Cainta, Rizal. Nearest landmarks to Text Switch Rizal are Sta. Lucia East Mall and Genie Magic KTV. Residents from Pasig, Marikina, Rizal and nearby areas can easily get to […]

How to go to Sunpower Laguna?

Question: How to go to Sunpower Laguna? Answer: Sunpower Philippines main call center and manufacturing office is currently located inside Laguna Technopark, Binan, Laguna. Residents from Sta. Rosa, Binan and nearby Laguna locations can easily take a jeepney ride going to Laguna Technopark to reach Sunpower Laguna. Residents from Manila and nearby areas can take […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to get to Convergys Nuvali?

Question: How to get to Convergys Nuvali? Answer: Convergys call center has opened their new office in Sta. Rosa Laguna. Convergys Nuvali is strategically located for Laguna residents. Nuvali, an Ayala property, is primed to be the next call center hub of the Philippines. Residents from Laguna and nearby areas can take a jeepney ride […]

How to go to Asia Outsourcing Makati?

Question: How to go to Asia Outsourcing Makati? Answer: Asia Outsourcing Gamma main call center office is currently located in PLDT MGO building, along Legaspi cor. Dela Rosa st., Makati City. Nearest landmarks to Asia Outsourcing Makati are Persia Grill and Greenbelt Park. If you are coming from EDSA, the fastest way to Asia Outsourcing […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Business Sidelines for Call Center Agents

While the BPO industry has provided employment to numerous Filipino professionals and is said to provide sufficient compensation for professionals, some call center agents may find their salaries insufficient especially those who are just starting, are not regular or are raising large families. In lieu of which, here are some business sidelines that call center […]

Extra Income for Call Center Agents

It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important is that you do not shortchange the company you are working or find extra income […]