How to get to Teletech Sta. Rosa?

Question: How to get to Teletech Sta. Rosa? Answer: Teletech Philippines has a satellite call center office located in Robinsons Place Sta. Rosa, Laguna. Residents from Sta. Rosa, Balibago and nearby areas can easily get to via bus/jeepney ride to Balibago via National highway and alight in front of Robinsons Place Sta. Rosa; take a […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

How to go to Sunpower Laguna?

Question: How to go to Sunpower Laguna? Answer: Sunpower Philippines main call center and manufacturing office is currently located inside Laguna Technopark, Binan, Laguna. Residents from Sta. Rosa, Binan and nearby Laguna locations can easily take a jeepney ride going to Laguna Technopark to reach Sunpower Laguna. Residents from Manila and nearby areas can take […]

How to get to Convergys Nuvali?

Question: How to get to Convergys Nuvali? Answer: Convergys call center has opened their new office in Sta. Rosa Laguna. Convergys Nuvali is strategically located for Laguna residents. Nuvali, an Ayala property, is primed to be the next call center hub of the Philippines. Residents from Laguna and nearby areas can take a jeepney ride […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

How to get to Convergys Sta. Lucia?

Question: How to get to Convergys Sta. Lucia? Answer: Convergys Philippines has a satellite call center office (recruitment) located in Sta. Lucia East Grand Mall, along Marcos Highway, Cainta. Residents from Pasig, Cainta and nearby areas can take a jeepney or FX ride going to Sta. Lucia East Mall to easily reach Convergys Sta. Lucia. […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Pizza Hut Call Center

Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago. Pizza […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

How to get to Cyber City Teleservices?

Question: How to get to Cyber City Teleservices? Answer: Cyber City Teleservices main call center office is located in Loic Kui Fraternity Building, along Sobrecarey St. Davao City. Nearest landmarks to are San Pedro College and Sta. Ana Parish Church. Residents from Davao City can take a jeepney ride going to Sta. Ana Wharf and […]

How to get to Text Switch Rizal?

Question: How to get to Text Switch Rizal? Answer: Text Switch Unlimited Philippines main call center office is currently located in J&F Building, inside Q-Plaza Square, Cainta, Rizal. Nearest landmarks to Text Switch Rizal are Sta. Lucia East Mall and Genie Magic KTV. Residents from Pasig, Marikina, Rizal and nearby areas can easily get to […]

Allianz Solutions Philippines

Providing above and beyond customer service, Allianz Solutions Philippines is a BPO company that provide customer contact services and business process services including program management and a wide range of inbound and outbound customer call services including technical support, helpdesk, telemarketing, appointment setting and Sales and lead generation. Allianz Solutions Philippines was acquired by Amforma, […]

Fujitsu Philippines

Fujitsu is a premier information and communication technology (ICT) company offering a comprehensive range of technology products, solutions and services that is no.1 in Japan and the fourth largest in the world. The company offers its profound experience, expertise and power in information and communications technology to help companies meet their objectives and to shape […]

How to get to Emapta Libis?

Question: How to get to Emapta Libis? Answer: Emapta Versatile Services main call center office is currently situated in IBM Plaza building, inside Eastwood City, Libis, Quezon City. Nearest landmarks to Emapta Libis are McDonalds, Citibank and BDO. Residents from Pasig, Marikina and nearby areas can take a jeepney ride going to Libis and alight […]