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Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In …

Teradyne

Teradyne is a leading supplier of automation solutions for test and industrial applications. The Teradyne‘s ATE (Automatic Test Equipment) is the test which is being used to examine semiconductors, data storage, wireless products and complex electronic systems. These automations will be used by …

Consistel

CONSISTEL is a company that provides leading global in-building wireless software solutions. It also offers system integrator for antenna systems with a track record, offering wide range experience in giving in-building wireless solutions across the globe. Consistel Philippines also creates and sets up …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Capstone Solutions

Capstone Solutions was founded in 2003 by Jason McEvers address the need for results-oriented, practical technical consultancy, project management, wireless construction program management and system integration services. Today, Capstone Solutions Philippines has transformed itself as the leading IT solutions provider of integrated services …

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to …