Information: spiels for irate customers

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into …

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals …

Disadvantages of Customer Retention

While companies normally aim to establish strong relations with customers and achieve customer retention, they also recognized that there are also disadvantages in customer retention as follows: Old market. Maintaining a customer database is a must. However, there should be a continued endeavor …

Assurance Spiels for Call Centers

Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. There are different …

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product …

Tech Support Rebuttals

A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing with irate customers are very common in technical support precisely because customers requiring support are unable to do what they want hence are …

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of …

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to …