SSS Call Center

The SSS or Social Security system is the government arm mandated to develop and promote a viable, universal and equitable social security protection strategy to the Filipinos working in the private sector. This is in line with the state policy to establish, develop and promote a social security system that will provide considerable protection to […]

Globewest Finance Philippines

Serving your financial needs, Globewest Finance is a loan and financial providing firm that helps individuals and medium scale business organizations reach their dreams by providing the necessary funding support that they need to pursue their endeavors and attain success. Organized in 2004, the company was designed to help fulfill its client’s financial requirements at […]

AOL Member Services Philippines

AOL Member Services is a subsidiary of eTelecare Global Solutions/Stream, a global provider of business process outsourcing specializing on complex, voice-based segment of customer-care services including technical support, customer service, sales and customer retention. AOL Member Services on the other hand specializes on non-voice customer care and technical support delivery. AOL Member Services Philippines provides […]

Credit Card Application for Call Center Agents

A credit card is a payment card that its owner can use to purchase products and services without having cash and on credit. The card entitles its owner a line of credit one can use to pay a merchant or borrow money. The credit card offers convenience of not carrying cash, which can easily be […]

Benefits of Team Scheduling

Team-based scheduling basically means approaching the determination and establishment of work schedule as a group or team instead of individually. This essentially means engaging the participation of every member of the group in scheduling tasks so that the organization can comprehensively integrate the requirements of each member in terms of whom and when one member […]

RG Financial Services

Established in 2001, RG Financial Services Ltd. (Phils.), Inc. (RGFS) is a business process outsourcing company that provides complete financial services to companies around the world. It is a wholly-owned subsidiary of Velvia Group Limited in Hongkong and is constituted by finance and banking professionals. RGFS initially served as a shared services company providing back […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Tips on Reapplying for a Call Center Job

If one gets rejected in one’s job application, reapplying to the same company is always an option. Companies usually prescribe a certain time period before an applicant can apply again in recognition to the fact that such applicant may improve in time and finally become qualified to serve the company. Rejections from job applications may […]

Access Direct Teksolutions

Access Direct Teksolutions, Inc. is a vibrant online business process outsourcing company that provides mortgage leads, refinance leads and debt consolidation leads in order provide clients with competent, readily available mortgage loan or debt consolidation needs. This basically means sourcing potential borrowers or customers for a mortgage loan, that undergo strict selection and screening guidelines […]

Azeus Systems Philippines

Azeus Systems is a leading IT services provider in the Asia Pacific region. Established in 1991 by a group of MIT graduates in Hong Kong, Azeus Systems Philippines has over a decade of experience in scheming and executing composite IT solutions that have helped harnessed the operations many companies. Quality Commitment is at the core […]

Pinoy Partners Outsourcing Center

Pinoy Partners Outsourcing Center Inc. (PPOC Inc.) is a business process outsourcing firm founded in 2011 by by Edward Moore and Patrick Freking. Pinoy Partners is an affiliate of the US based outsourcing firm, Cloud8sixteen, family of BPO companies engaged in SEO, live website chat, and mobile application development services. The companies of Cloud8sixteen, Inc. […]

OCWEN Financial Corporation

Helping Homeowners is what we do. OCWEN Financial Corporation is a business process outsourcing firm that provides high-risk loans servicing including purchasing mortgage servicing rights, sub-servicing, special servicing and stand-by servicing. Ocwen essentially functions to cure loans and help borrowers be updated to achieve pre-foreclosure resolution. The company essentially modifies loans and provide the lowest […]

EZY Service Centre Corporation

EZY Service Centre Corporation is an affiliate company of Mortgage EZY in Australia, a leading financing and lending institution established in 2001 that tailor home loan solutions to help fulfill people’s dreams of owning their dream homes. EZY Service Philippines distincts itself in providing affordable loans that are easily accessible to the Australian public by […]

Air Relay Corporation

Air Relay Corporation gives an extensive span of assimilated direct marketing answers to some of the nation’s biggest telecommunications financial services and publishing service organizations. Air Relay Philippines agrees to collaborate with their clients on a number of levels from varied program outsourcing. Air Relay Corporation plays an important role on their respective clients; they […]

How to Build Good Employee Relationship

The success of any organization relies mainly on its human resources. Hence, maintaining healthy employee relations is vital to maintain productivity, focus and the satisfaction of the people working for the attainment of company objectives. In a call center company, maintain good employee relation is especially important because it is a service oriented company. The […]

How to go to HSBC Makati?

Question: How to go to HSBC Makati? Answer: HSBC Electronic Data Processing has a satellite call center office located in PBCom Tower, Rufino cor Ayala ave., Makati City. Nearest landmarks to HSBC Makati are Smart Tower and SSS Building. Residents from Manila and nearby areas can take a LRT ride to Buendia station; walk towards […]

Art of Team Leadership

Team work is crucial in the success of a call center company because its operations require the joint effort of individuals with specialized skills doing specialized work. However, teamwork does not simply evolve naturally. It requires a leader who in turn builds the effective team. The art of leading is not merely becoming a great […]

How is Bookkeeping related to Call Center?

Bookkeeping is the most basic accounting tool used for tracking expenses and income of a business. All businesses, holds some form of bookkeeping process in order to track and monitor how their money is spent and earned. In the call center industry, the book keeping process is related to a call center company in two […]

What is Knowledge Process Outsourcing?

As its name implies, Knowledge Process Outsourcing or KPO refers to the outsourcing of critical knowledge to the company, which is an integral part of company’s operations. Whereas most outsourcing services focuses on providing secondary or subsidiary functions of a business, KPO focuses on the main business of the company. This included research and development, […]