Information: suggested spiel to improve willingness to recommend in customer service

Opening Spiel

First impression lasts. The Opening spiel of a call center agent basically constitutes the first impression of a call. An opening spiel pertains to the script used by an agent to receive or start a call. Thus, an opening spiel is a crucial …

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals …

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of …

Customer Service 101

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also engage in customer …

Tips to Improve Phone Skills

Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone skills. Greet. A …

Tips to Improve Listening Skills

Communication does not only involve speaking. Half of communication is listening. Hence, call center agents should equally develop listening skills in order to become good communicators. Here are some tips to improve listening skills. Focus on speaker. Agents should focus on what customers …

Vision-X Philippines

Established in 1998 in Los Angeles, California in 1998, Vision X or VXI started as a customer contact outsourcing company specializing in ethnic markets in the US. Thus, the company began as a multilingual customer service specialist whilst maintaining a stronghold on English …

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in …

Downtime Spiel in Call Center

Downtime is a term in the call center industry which pertains to a temporary, brief, or interim stoppage of operations or productivity of the company. The stoppage or down time can be attributed to many causes such as mother nature or natural calamities, …

Iqor Test Questions and Answers

iQor is a global technology and services companies in the world that operates in seven countries around the world that provides a range of different IT and BPO services in financial services, marketing, healthcare, telecommunications and even government administration. In the Philippines, Iqor …