Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Founded on 1986 […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Stream Global Services

Stream Global Services is one of the most diversified business process outsourcing (BPO) vendors in the world that focuses on customer relationship management particularly sales and technical support which have increase revenues for its clients, improve operations and generate brand loyalty. With its special proficiency in client management, highly skilled workforce, and leading edge technology, […]

SPI Global

SPI Global provides round-the-clock, state-of-the-art, customized transcription for all types of medical reports, office and clinic notes, referral letters, and emergency documentation. Starting off as a Knowledge Process Outsourcing provider in 1980, SPI Global has evolved as the biggest Filipino-owned business process outsourcing company that specializes in Content Solutions, Customer Relationship Management, and Healthcare support […]

Sutherland Philippines Job Openings

Got the message? Meet up with Sutherland too! PEZA’s Three-time “Outstanding Employer of the Year” Apply Now! Customer Service and Technical Support Consultants *Free meals for applicants who pass the initial interview *25 cell phones will be raffled off to successful hires! Holiday Open House – Dec 16-20 9am to 5pm Be the star of […]

What is Sutherland?

The Sutherland Company has a strong support to one another as their continued supports to individuals as part of a team. The company dedicated to commit the on-going community involvement and working to provide and preserve the environment. They are dedicated to provide quality services to their client, they believe that with good ethics and […]

CXC Global Philippines

CXC Global is a leading BPO firm that specializes in supplying contingent workforce solutions that help companies and contractors reduce costs and enhance profits delivering pioneering contractor management, compliance, risk mitigation, salary packaging, payroll and remuneration solutions. Previously known as Consultants Exchange Pty Ltd., CXC Global was established in Australia in 1992 and had since […]

Oce Business Services Philippines

Oce Business Services is business process outsourcing company that specialized in providing document process management services and technology that assist private and public organizations attain operational efficiency in data management and optimize costs. Its services are composed of onsite and offsite services that cover the document lifespan from formation conception through disposal or discarding. Powered […]

ProView Global Philippines

Founded in 2006, ProView Global was designed to enhance a company’s process economics through wage arbitrage. Today, it has developed into a dependable resource for SMEs, empowering access to new sources of talent and business process transformation. ProView Global Philippines perpetuates continues to help reducing company’s operating expenses and capital expenditures through the application of […]

DBA Global Shared Services

DBA Global Shared Services is a B2B (business to business) aggregated financial services and technology group focused on delivering web-based solutions. It started as a chartered accountancy practice in 1987 known as Business & Corporate Solutions (“BCS”) that provides tax, superannuation and corporate advisory services in Australia. DBA Global Philippines then repositioned itself as finance […]

Six Eleven Global Services

Six Eleven Global Services and Solutions vision is to give their clients companies the very extremely and quality customer relationship management services that is intended to answer the corporate requirements for organizational efficiency, productivity, growth and success. For their mission, Six Eleven Global Philippines is providing a thorough customer support services that intended to approve […]

Stellent Services Corporation

Aiming to be the best-loved, Stellent Services Corporation is a business process outsourcing company that provides customer services, marketing services, design and creative services as well as risk management services. Stellent Philippines offers outstandingly tactical, competent and protected horizontal BPO services to off-shore and near-shore ecommerce companies. Comprised by a team of dynamic, inventive and […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

Opening Spiel

First impression lasts. The Opening spiel of a call center agent basically constitutes the first impression of a call. An opening spiel pertains to the script used by an agent to receive or start a call. Thus, an opening spiel is a crucial aspect in a call because it can make or break a call. […]

How to go to Sutherland Makati?

Question: How to go to Sutherland Makati? Answer: Sutherland Global Services has a satellite call center office located in Export Bank Plaza, along Chino Roces avenue, Makati. If you are coming from North Area (Quezon City, Munoz) or South Area (Paranaque, Las Pinas), you can take a bus or MRT ride to Ayala station; then […]

How to get to Sutherland Taguig?

Question: How to get to Sutherland Taguig? Answer: Sutherland call center has a satellite office in Fort Bonifacio, Taguig. Sutherland Taguig is located in Philplans Corporate Center, taguig. To reach Sutherland Taguig, residents from North (QC, Cubao) or South Area (Pasay, Paranaque) can take a MRT ride to Guadalupe Station, then take a jeepney ride […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Job Hound Dog Philippines

Job Hound Dog Philippines is a talent acquisition and management consultancy firm that helps connect business of all sectors with the right talent to fit their manpower needs. It specializes in custom-fitting talents to the specific needs of its clients especially coming Business Process Outsourcing, Hospitality, and Healthcare industries. As a company, Job Hound Philippines […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]