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Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to …

Myphone Customer Service

Myphone is the pioneering and trusted local mobile phone brand in the Philippines by David Lim who envisions of putting up a Filipino mobile phone brand. Designed with the Filipino at its heart, Myphone was launched in 2007 as embodied in its logo …

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

Destiny Cable Customer Service

Destiny Cable is the second largest cable television subscription service in the Philippines today providing services in the national capital region and other metro areas in the provinces. It is currently known as Global Destiny Cable after it partnered with Global Cable in …

Globewest Finance Philippines

Serving your financial needs, Globewest Finance is a loan and financial providing firm that helps individuals and medium scale business organizations reach their dreams by providing the necessary funding support that they need to pursue their endeavors and attain success. Organized in 2004, …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone …

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in …

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they …