CA Telemarketing

California Telemarketing, CA Telemarketing or CTI for short is a business process outsourcing company which specializes in telemarketing services. With modern consumer becoming more demanding than ever, companies are required to provide 24-7 customer support service, which CA Telemarketing makes possible. CA Telemarketing Philippines utilizes the power of the World Wide Web with cutting edge […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

How to get to CA Telemarketing Commonwealth?

Question: How to get to CA Telemarketing Commonwealth? Answer: CA Telemarketing main call center office is currently located in Jocfer Bldg., along Commonwealth avenue, Q.C. Residents from Quezon City can easily reach via jeepney, fx or bus ride going to Fairview (via commonwealth). Alight near Zuzuaregui overpass, then take a 10 minute walk via crossing […]

Business Beanstalk Philippines

Cost Effective Solutions with Giant Sized Results. Named after the fairytale, Jack and the Beanstalk, the Business Beanstalk company is a business process outsourcing company mainly providing business to business (B2B) outbound telemarketing call center services to small and large companies. Based in California USA, Business Beanstalk assists companies by growing their seeds and allowing […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

Exclusive Calls Telemarketing

Established in 2008 by Mohsen “Mo” Amin in California, Exclusive Calls is a BPO firm specializing in contact services in which the value of human interaction is emphasized as a functional aspect of business. It believes that communication is an irreplaceable tool in the world of business and the foundation for every business relationship. More […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

How to be a Good Team Leader?

A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve and excel in what they ought to do. He or she also coordinates with the […]

Sony Shared Services Philippines

Shared services pertain to the service one part or department of an organization where such service is commonly needed by other parts of the organization or company. The funding of the service is also shared thereby making the service provider in effect an internal service provider in the company. This helps in arranging administrative functions […]

Power Words in Call Center

Power words in a call center can pertain to two concepts. First, it may refer to the book by Rye Gutierrez entitled “The Top 25 Power Words Every Call Center Agent Should Know”, which suggests that improving one’s vocabulary will help reduce stress in the call center, claiming that “taking calls without knowing the right […]