Information: telephone conversation between customer and supplier

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of …

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party …

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone …

Excel Quality

Established in 2009, Excel Quality, Inc. (EQI) is a subsidiary of the Matrix Conglomerate composed of companies in the services industry, the leading provider of Outsource Services in Security and Armoured Services, Motorized Deliveries, Hole-in-the-Wall manufacturing and Janitorial services. Founded in Feb 1988 …

Call Center Seat Leasing

Seat Leasing pertains to business which allows companies to rent a call center package including space, computers, furniture, and other equipment needed for a call center to operate. Seat leasing is an alternative way to operate a call center business instead of buying …