Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Call Center Script Preparation

In the call center industry, the call script plays an important role because the communication of the customer service providers should be correctly framed in order to achieve customer satisfaction and loyalty or in the case of outbound call center agents, to generate better sales leads for the company. In preparing a call center script, […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

How to sound Convincing in an Outbound?

Call center jobs specifically outbound calling become successful and sound convincing has a number of ingredients needed. To strengthen the marketing business, one has to have a sales technique or strategy. Try to be warm and specific. Being convincing and believable to the customers will give an impact on the customers. Telephone marketing proven the […]

Debt Collection Scripts and Rebuttals

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, should understand that handling very angry customers is an integral part of the job and […]

Call Script for Angry Customers

Calming and communicating with an angry customer is one of the biggest problems that agents regularly must contend to. Here are some tips to help handle irate customers. It would seem ironic to look for a call center script for an angry customer because an agent that would sound scripted is annoying and can even […]

Dealing with Difficult People at Work

Work is our second home. People spend at least 8 hours of their waking hours a day at work, which translates to a lot in a life time. Because of which, it is important that one establishes a harmonious relationship with people at work, which is not really an easy task considering that work is […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals if customer needs are fulfilled or successfully addressed. While spiels are customarily […]

Business Beanstalk Philippines

Cost Effective Solutions with Giant Sized Results. Named after the fairytale, Jack and the Beanstalk, the Business Beanstalk company is a business process outsourcing company mainly providing business to business (B2B) outbound telemarketing call center services to small and large companies. Based in California USA, Business Beanstalk assists companies by growing their seeds and allowing […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Hire Better Call Center Agents

Working as a call center agent is not just about answering phone calls which everybody can practically do. The work of a call center agent requires special skills and talents because it is customer oriented and not just a conversational dialogue with a friend. In lieu of which, it is important for call center companies […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

Quinn Data Facilities

Quinn Data Facilities or QDF is a BPO firm that specializes in contact center services. With over 20 years experience in Data Management and Outbound Telephone Services, the company can engender the resources to satisfy the need of producing and building the best quality data that affords clients flexibility, team work and dedication. Quinn Data […]

PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance […]