How to get to Teletech Sta. Rosa?

Question: How to get to Teletech Sta. Rosa? Answer: Teletech Philippines has a satellite call center office located in Robinsons Place Sta. Rosa, Laguna. Residents from Sta. Rosa, Balibago and nearby areas can easily get to via bus/jeepney ride to Balibago via National highway and alight in front of Robinsons Place Sta. Rosa; take a […]

How to go to Sunpower Laguna?

Question: How to go to Sunpower Laguna? Answer: Sunpower Philippines main call center and manufacturing office is currently located inside Laguna Technopark, Binan, Laguna. Residents from Sta. Rosa, Binan and nearby Laguna locations can easily take a jeepney ride going to Laguna Technopark to reach Sunpower Laguna. Residents from Manila and nearby areas can take […]

How to go to Infinite Links Laguna?

Question: How to go to Infinite Links Laguna? Answer: Infinite Links main call center office is currently located in Franco Building, along Lopez Avenue, Los Banos Laguna. Nearest landmarks to Infinite Links Laguna are Los Banos Doctors Hospital and IC’S Bar. Residents from Sta. Cruz, Pansol, Calamba and nearby areas can take a jeepney ride […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

Hospital Call Centers

A hospital call center service pertains to a wide variety of customer support services within the medical and health industry. The institution of call center in the medical industry is a progressive development considering the paramount role and importance of communication in the medical field. Getting the right or accurate information at the soonest possible […]

How to get to SPI Global Laguna?

Question: How to get to SPI Global Laguna? Answer: SPI Global has a satellite call center office located in Carmelray Park 2, Calamba, Laguna. Residents from Laguna and other nearby areas can easily take a jeepney ride going to Canlubang; alight at jeepney terminal and ride another jeepney going to CarmelRay Park 2; alight in front […]

How to go to Ascendas Laguna?

Question: How to go to Ascendas Laguna? Answer: Ascendas Philippines main call center office is currently located inside Carmelray Industrial Park II, Calamba, Laguna. Nearest landmarks to Carmelray II Gate are Iglesia ni Cristo and BPI bank. Residents from Batangas, Laguna provinces can take any jeepney/bus ride going to Calamba/Carmelray II; tell the driver to […]

How to get to Convergys Sta. Lucia?

Question: How to get to Convergys Sta. Lucia? Answer: Convergys Philippines has a satellite call center office (recruitment) located in Sta. Lucia East Grand Mall, along Marcos Highway, Cainta. Residents from Pasig, Cainta and nearby areas can take a jeepney or FX ride going to Sta. Lucia East Mall to easily reach Convergys Sta. Lucia. […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

How to get to Convergys Nuvali?

Question: How to get to Convergys Nuvali? Answer: Convergys call center has opened their new office in Sta. Rosa Laguna. Convergys Nuvali is strategically located for Laguna residents. Nuvali, an Ayala property, is primed to be the next call center hub of the Philippines. Residents from Laguna and nearby areas can take a jeepney ride […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Quinn Data Facilities

Quinn Data Facilities or QDF is a BPO firm that specializes in contact center services. With over 20 years experience in Data Management and Outbound Telephone Services, the company can engender the resources to satisfy the need of producing and building the best quality data that affords clients flexibility, team work and dedication. Quinn Data […]

How to get to Text Switch Rizal?

Question: How to get to Text Switch Rizal? Answer: Text Switch Unlimited Philippines main call center office is currently located in J&F Building, inside Q-Plaza Square, Cainta, Rizal. Nearest landmarks to Text Switch Rizal are Sta. Lucia East Mall and Genie Magic KTV. Residents from Pasig, Marikina, Rizal and nearby areas can easily get to […]

How to get to Cyber City Teleservices?

Question: How to get to Cyber City Teleservices? Answer: Cyber City Teleservices main call center office is located in Loic Kui Fraternity Building, along Sobrecarey St. Davao City. Nearest landmarks to are San Pedro College and Sta. Ana Parish Church. Residents from Davao City can take a jeepney ride going to Sta. Ana Wharf and […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to go to Asia Outsourcing Makati?

Question: How to go to Asia Outsourcing Makati? Answer: Asia Outsourcing Gamma main call center office is currently located in PLDT MGO building, along Legaspi cor. Dela Rosa st., Makati City. Nearest landmarks to Asia Outsourcing Makati are Persia Grill and Greenbelt Park. If you are coming from EDSA, the fastest way to Asia Outsourcing […]

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party (terminating point), thereby completing the trail by which the call flowed from […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]