Bank of America Philippines

Founded in 1874 as the Nations Bank, Bank of America assumed its current name when it acquired a San Francisco-based bank named Bank of America. Today, BA stands as the biggest financial holding company with global assets of $2.13 trillion, which offers banking and non-banking services locally and internationally. It is the largest commercial bank […]

Royal Bank of Scotland Philippines

Formerly known as ABN AMRO Bank, Inc., the Royal Bank of Scotland Group Philippines is now known as Robinsons Bank Corp. Founded in 1727, the Royal Bank of Scotland (RBS), is one of the world’s largest Financial Services Providers offering a range of private and corporate banking that operates in more than 50 countries, across a […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

EastWest Bank Call Center

EastWest bank was established on July 6, 1994 as the Philippines 34th commercial bank operating in the country. It was on the same year that the Bangko Sentral ng Pilipinas permitted the East West Bank its commercial banking license. EastWest Bank will not operate without the help of the Filinvest Group of Companies, and soon […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Call Center Resignation Letter

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted at and listening to customer complaints is all part of the job that you have […]

Job Hound Dog Philippines

Job Hound Dog Philippines is a talent acquisition and management consultancy firm that helps connect business of all sectors with the right talent to fit their manpower needs. It specializes in custom-fitting talents to the specific needs of its clients especially coming Business Process Outsourcing, Hospitality, and Healthcare industries. As a company, Job Hound Philippines […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Deutsche Knowledge Services

Deutsche Bank is an international banking and financial services company that is headquartered in Frankfurt, Germany. It was founded in 1870 in Berlin specializing in foreign trade. Today, the bank is one of the biggest foreign exchange dealers across that globe with a market bite of over 20 per cent. In the Philippines, Deutsche Bank […]

Call Center Closing Phrases

It is important to make a lasting impression with your customer. Your conversation should always end on a positive note. Here are some closing phrases you can use to end your call. “Thank you for calling (name of company), we are glad to be of service to you.” This is the most common closing statement […]

Call Center Agent Commits Suicide in Cebu

According to witnesses, a call center agent jumped off the rooftop of I2 building in Cebu IT Park.   The call center agent was working for Convergys Philippines.  The agent apparently left a suicide/farewell note using his Facebook account. What ever happens today it is because of Helen Grace Binondo Gonzaga of Microsoft ADP on Convergys […]

JPMorgan Chase Philippines

JPMorgan Chase is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JP Morgan Chase expanded their call center operations in the Philippines and offer various offshoring operations such as credit collection and home mortgage. JPMorgan Chase is pioneering in financial services and […]

EnfraUSA Solutions

EnfraUSA Solutions continuously develop cosmic resources of pioneering enthusiastic and success-oriented experts who are committed in growing the businesses of its partners. EnfraUSA call center also attracts and recruits only the best service personnel by providing above average compensation, performance bonuses, and other incentives that motivate employees to engage in continuous learning and to work […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Top Customer Service Closing Scripts

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is just the initial step in ending a call with a bang. Here are some ways […]

Petron Gasul Dealer

Dealers are major partners of Petron that acts as the oil company’s front-liners who directly interacts with the public and consumers. There are two types of dealers, namely, a service Station dealer or a Gasul Dealer. The former pertains to owners of gasoline station selling Petron fuel and products. The latter pertains to people who […]