Bank of America Philippines

Founded in 1874 as the Nations Bank, Bank of America assumed its current name when it acquired a San Francisco-based bank named Bank of America. Today, BA stands as the biggest financial holding company with global assets of $2.13 trillion, which offers banking and non-banking services locally and internationally. It is the largest commercial bank […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

EastWest Bank Call Center

EastWest bank was established on July 6, 1994 as the Philippines 34th commercial bank operating in the country. It was on the same year that the Bangko Sentral ng Pilipinas permitted the East West Bank its commercial banking license. EastWest Bank will not operate without the help of the Filinvest Group of Companies, and soon […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Call Center Resignation Letter

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted at and listening to customer complaints is all part of the job that you have […]

Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

West Contact Services

At West Contact Services, clients are afforded cutting edge technology. West call center also conducts intensive research to ensure the development of the perfect solutions that fits a client in their respective industry. West Contact Services provides up to date reporting mechanism to ensure its clients of complete transparency and monitoring of customer interactions. West […]

Deutsche Knowledge Services

Deutsche Bank is an international banking and financial services company that is headquartered in Frankfurt, Germany. It was founded in 1870 in Berlin specializing in foreign trade. Today, the bank is one of the biggest foreign exchange dealers across that globe with a market bite of over 20 per cent. In the Philippines, Deutsche Bank […]

Call Center Closing Phrases

It is important to make a lasting impression with your customer. Your conversation should always end on a positive note. Here are some closing phrases you can use to end your call. “Thank you for calling (name of company), we are glad to be of service to you.” This is the most common closing statement […]

JPMorgan Chase Philippines

JPMorgan Chase is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JP Morgan Chase expanded their call center operations in the Philippines and offer various offshoring operations such as credit collection and home mortgage. JPMorgan Chase is pioneering in financial services and […]

EnfraUSA Solutions

EnfraUSA Solutions continuously develop cosmic resources of pioneering enthusiastic and success-oriented experts who are committed in growing the businesses of its partners. EnfraUSA call center also attracts and recruits only the best service personnel by providing above average compensation, performance bonuses, and other incentives that motivate employees to engage in continuous learning and to work […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Access Worldwide Philippines Job Openings

Imagine Working with only the Best from Both Groups (Sales & Customer Service) Inbound Sales Representatives Work with a pioneer group of top sales and customer service representatives Handle calls and sell for the top telecom company in the US Signing Bonus of Php 15,000 Start earning commission as early as Training Phase. Now Hiring […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]