Logic Exam in a Call Center

Logic exams typically refer to tests that involve discerning logical numerical and geometrical patterns as well as their application to proper reasoning. This type of test is especially provided to evaluate the ability of an applicant to think logically and analytically. As part of the selection process, the logic exam in call center will help […]

Data Analyst Exam and Interview Tips

A data analysis is a professional engaged in the inspection, cleaning, transformation, scrutiny, modelling and examination of data to deduce and highlight useful information for business decision making. Data analysts are usually officers who have attained extensive experience in the industry or field and have become knowledgeable of its ins and outs. The exam for […]

How to Pass a Call Simulation Test

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to get a first hand experience of the services of the company. The exam mimics the […]

10 Tips to Pass a Call Center Interview

Online application is quite the norm nowadays, especially for the call center industry. If you submitted your resume to a call center company online, chances are you will be receiving a response either through your e-mail or telephone. If an applicant is shortlisted for a certain position, say a call center agent post, a recruitment […]

How to Pass Interviews?

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that one has the knowledge, experience, personality and commitment that perfectly fit the role or vacancy […]

Tips on Reapplying for a Call Center Job

If one gets rejected in one’s job application, reapplying to the same company is always an option. Companies usually prescribe a certain time period before an applicant can apply again in recognition to the fact that such applicant may improve in time and finally become qualified to serve the company. Rejections from job applications may […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Versant Test Tips

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies reduce interview cost and enhance screening and training placement. Originally known as Spoken English Tests (SET), the Versant test is an English proficiency test that gauges the speaking and listening skills of people. The test […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Interview Tips for Career Shifters

Shifting one’s career to a call center company entails is no simple task. It entails a great adjustment to the culture, requirements and lifestyle of the industry. However, first thing’s first. The career shifter must be able to pass the interview in order to bring about that career change. Hereunder are some interview tips for […]

How to pass Call Center Training?

After passing the recruitment process of a call center company, hirees are further trained before they are admitted to actually work in the company. At this level of application, the hirees are referred to as trainees in which they undergo an intensive and rigorous training before being assigned to actual work. The training period is […]

Call Center Screening

The human resource of the company especially in a service oriented company such as a call center is the most critical aspect of the organization as the people per se is the one delivering the services. Thus, screening is very crucial function of the human resource department to ensure that the company gets and hires […]

Tips for Weight Watchers

Weight Watchers is a company that provides weight loss and maintenance programs using a scientific approach to help its members lose weight by developing conscious eating habits and counseling. At the core of the program is the “PointsPlus” system in which members compute calorie intake to gradually reduce calorie consumption and increase the calories burned […]

Tips on Customer Retention

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To maintain the attraction and retaining clients is very important to the achievement of any business. […]

Call Center De-escalation Tips

Call center de-escalation tips pertains to a range of strategies to help agents decrease the intensity of a conflict or potentially violent clash between a customer and an agent. Hereunder are some tips for call center agents. Remain calm. Keep yourself cool and compost at all costs. Take control of the situation by avoiding reacting […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

EnfraUSA Solutions

EnfraUSA Solutions continuously develop cosmic resources of pioneering enthusiastic and success-oriented experts who are committed in growing the businesses of its partners. EnfraUSA call center also attracts and recruits only the best service personnel by providing above average compensation, performance bonuses, and other incentives that motivate employees to engage in continuous learning and to work […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]