Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]

Maximize Performance during Night Shift

The call center industry is most active during the night because most companies cater markets in the other side of the world in which the time difference necessitates call center companies to work at night. Thus, maximizing one’s performance during the night shift is a must, which is problematic because humans are programmed to sleep […]

Adapting to Night Shift Work

Sleep deprivation is one of the major problems in night shift work especially in the call center industry. Agents and employees are then encourages to adjust to a night shift schedule in order to cope with or adapt to the night shift work. But how exactly do you adapt to a night life? Adapting to […]

Night Differential for Call Centers

Night Differential is an additional amount paid to an employee who works at night between 10 p.m. and 6 a.m. This pay is compulsory as provided by the Labor Code of Philippines. Article 86 of the Labor Code stipulates that “every employee is entitled to a night shift differential or night shift pay of not […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

How to get to NCO Group Marikina?

Question: How to get to NCO Group Marikina? Answer: NCO Group has a satellite call center office located in Blue Wave Mall at Marquinton, along Sumulong Highway, Marikina City. If you are coming from EDSA (North & South Area residents), you can take the MRT ride to Cubao station; then take a 5-10 minute walk […]

How to go to Sykes Marikina?

Question: How to go to Sykes Marikina? Answer: Sykes Philippines has a satellite call center office located in eCom Building, Riverbanks Mall, Marikina City. Residents from Marikina, Cubao, Pasig, Cainta and nearby areas can easily get to by taking a jeepney ride going to Marikina; alight at Riverbanks Mall and take a 3-5 minute walk […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

How to go to Virtual Assistants Marikina?

Question: How to go to Virtual Assistants Marikina? Answer: Virtual Assistants International main call center office is currently situated in Twin River II Subdivision, Parang, Marikina. Nearest landmarks to Virtual Assistants International are Fairlane Market and Shell Gas Station. If you are coming from EDSA, take a bus or MRT ride to Cubao station; walk […]

How to get to Shift Resources Mandaluyong?

Question: How to get to Shift Resources Mandaluyong? Answer: Shift Resources Philippines main call center recruitment office is situated in One ICS building, along Esteban corner Libertad st. (Domingo M. Guevara), Mandaluyong City. Nearest landmarks to Shift Resources Mandaluyong are Elle Nail Studio and Tipsy Beans Coffee Shop. Residents from Kalentong and nearby Mandaluyong areas […]

Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

Shift Resources Philippines

Shift Resources is a US based business process outsourcing firm that provides back office, support and marketing services to small and medium-sized companies in the US. As its name implies, it shifts resources offshore to become an innovator of new concepts in business development through the use and implementation of modern business enhancement methods and […]

Acquire Philippines Job Openings

Customer Service Reinvented. Upholding a Culture of Ownership. Simply Authenticity. Be Part of Our Outbound Sales Dayshift Team. Join us now for a prosperous 2013! Now Hiring: Inbound Sales Outbound Sales Customer Service Technical Support Directory Assistance Day and Night Shift Positions available Are you a Top Seller? Come join Acquire Philippines Outbound Sales Team. […]

Alorica Philippines Job Openings

Alorica, A Leading Global Call Center Company Let us put a smile on your face. Make a smart career choice. Earn as much as Php 60,000. Urgent Hiring for Lipa and Manila:Customer Service RepsTechnical Support RepsTeam LeadersWorkforce Forecasting/Scheduling ManagerWorkforce AnalystsQuality Assurance RepresentativesProduct TrainersMarketing/Sourcing SupervisorRecruitment SpecialistsPayroll Specialists Fight for your Dreams, Pursuit your Passions! Actions Speak […]

Hazard Pay in Call Center

Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs entails inherent dangers to their lives. In some instances, such hazard pays are given because of the risky location of the workplace. For […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]

ExcelAsia Philippines Job Openings

Call Center Agents, Both TSR and CSR, Urgent Hiring! Apply now to work with the best!! Call Center Agents serves as a link between businesses and the customers they serve by providing support over the phone. Apply now and jumpstart your future in the BPO Industry. Get this chance to build your future now and […]

XLibris Philippines Job Openings

Xlibris Author Solutions Hablas Espanol? Xlibris Philippines is in urgent need of Spanish Speakers! Sales Representative (Get unlimited commissions!) Sales Trainer Customer Service Supervisor Web Designer Enjoy a P20K Sign-on Bonus plus Relocation Allowance and Foreign Language Premium! (For Sales Reps only)