How to get to VXI Munoz?

Question: How to get to VXI Munoz? Answer: VXI Global Solutions main office is located in Global Trade Center Building, Munoz Quezon City. VXI Global Solutions have satellite offices in Davao and Makati City. VXI Munoz is perfect for north area (caloocan, valenzuela, QC) and nearby residents as it is easily accessible via bus ride […]

VXI Global Solutions

Second to none, the VXI Global Solutions bluntly aims “to be the best Contact and IT Solutions company in the world every single day”. Such mission highlights VXI Call Center bold objective that intends to achieve in every single transaction and customer interaction that it conducts. Formerly known as Multi-Cultural-Marketing, VXI Call Center was founded […]

Vision-X Philippines

Established in 1998 in Los Angeles, California in 1998, Vision X or VXI started as a customer contact outsourcing company specializing in ethnic markets in the US. Thus, the company began as a multilingual customer service specialist whilst maintaining a stronghold on English language. Customer service is ultimately about communication and interaction and there is […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

How to go to Convergys Munoz?

Question: How to go to Convergys Munoz? Answer: Convergys Philippines has a satellite call center office (Recruitment hub) located in Jackman Plaza, along EDSA, Munoz Quezon City. Residents from Caloocan, Monumento can take a bus, jeepney or LRT ride to Roosevelt station; then take a 5-10 minute walk to easily reach Convergys Munoz. Residents from […]

How to go to VXI Makati?

Question: How to get to VXI Makati? Answer: VXI Global Solutions has a satellite office: VXI Makati is currently located, SM Cyberzone 2, Makati City. Residents from North (Quezon City, Cubao) & South area (Pasay, Paranaque) should take a MRT ride to Buendia station; take a 5-10 minute walk along Buendia Avenue towards SM Cyberzone […]

How to get to VXI Davao?

Question: How to get to VXI Davao? Answer: VXI Global Solutions call center has expanded their operations in Davao City. VXI Davao is currently located in Robinsons Cybergate Davao, along JP Laurel. VXI Davao is easily accessible via jeepney ride travelling via JP Laurel avenue, and alight in front of Robinsons Cybergate building, then take […]

VXI Philippines

Vision X Inc. is a primary provider of business process and IT outsourcing services in a wide-range of areas including contact center, software development, quality management, and infrastructure outsourcing. Its headquarter office is in the United States and boast of over ten thousand manpower from around the globe including in China and the Philippines. VXI […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

How to get to Cipher Solutions QC?

Question: How to get to Cipher Solutions QC? Answer: Cipher Solutions main call center office is located in Lemon Square Bldg. EDSA, Munoz, Quezon City. North Area Residents (Caloocan, Monumento) can take a bus/jeepney ride along EDSA and alight in front of Lemon Square bldg. to easily reach Cipher Solutions Quezon city. Manila and nearby […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]