What is an Outbound Sales Agent?

An outbound sales agent in a call center company is a call center agent tasked to call to potential customers to sell products and services of the company. It is termed “outbound” because calls are initiated by the agent. And it involves selling a product. An outbound sales agent is synonymous to a telemarketer who […]

Call Center Assessment Test Tips

Call Center Assessment Tests are one of the conventional strategies used in the industry for hiring employees and maintaining the quality of a company’s services. There are different types of assessment tests use for hiring, training, pre-training, post training, workplace planning, team optimization, promotion and certification among others. Because the services of call center company […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Call Center Assessment Test

The call center industry has become a global success in every aspect of any kind of business. The big reason behind is the evolution of the IT world in improving communication tools and strategies to manage business interactions with their customers. However, managing a call center business is a great challenge to break or not […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

Obstacles to Customer Service

Customer service is the care or attention that a client receives before, during and after a purchase, which constitutes a big factors in the client’s decision to purchase and to measure value or product quality. Customer service is at the heart of the call center industry because it is basically the primary service that a […]

How to become a Great Sales Rep

One of the most rewarding and challenging works is sales. Being a sale representative requires certain skills in order to be an effective one. In most cases, the salary of sales people are meager. This is because companies usually reward sales personnel in terms of their work productivity through commissions. And such commissions are indeed […]

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to avoid and solve this particular problem, empathy on the customers, the tone […]

Intercontinental Hotels Group

The Intercontinental Hotels Group call center in the Philippines was actually the IHG Reservations Center, which handles queries of the millions of customers of IHG around the globe. IHG Philippines provides support to IHG’s portfolio of 4500 hotels around the globe in 100 countries across under brands such as InterContinental, Crowne Plaza, Holiday Inn and […]

Reading Comprehension Test for Call Center Agent

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and how they relate to one’s knowledge as well as the ability to understand beyond words. […]

Acquire Philippines Job Openings

Customer Service Reinvented. Upholding a Culture of Ownership. Simply Authenticity. Be Part of Our Outbound Sales Dayshift Team. Join us now for a prosperous 2013! Now Hiring: Inbound Sales Outbound Sales Customer Service Technical Support Directory Assistance Day and Night Shift Positions available Are you a Top Seller? Come join Acquire Philippines Outbound Sales Team. […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Versant Test Tips

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies reduce interview cost and enhance screening and training placement. Originally known as Spoken English Tests (SET), the Versant test is an English proficiency test that gauges the speaking and listening skills of people. The test […]

How to Pass a Call Simulation Test

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to get a first hand experience of the services of the company. The exam mimics the […]

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections Specialists Banking Specialists Can you speak Cantonese? Aegis is looking for Chinese […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]