Information: what is the assessment test for ihg reservation sales agent

Call Center Assessment Test Tips

Call Center Assessment Tests are one of the conventional strategies used in the industry for hiring employees and maintaining the quality of a company’s services. There are different types of assessment tests use for hiring, training, pre-training, post training, workplace planning, team optimization, …

How to become a Great Sales Rep

One of the most rewarding and challenging works is sales. Being a sale representative requires certain skills in order to be an effective one. In most cases, the salary of sales people are meager. This is because companies usually reward sales personnel in …

Kenexa Prove It Test Tips

Kenexa Prove IT is a series of aptitude tests that is commonly used by companies to screen applicants. These tests are skill specific which means that it has specific tests that can check the skills required for a specific line of work or …

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

Versant Test Tips

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies reduce interview cost and enhance screening and training placement. Originally known as Spoken English Tests (SET), the Versant test is an English proficiency …

Tips to Multiply Product Sales

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products that sells is …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In …

Call Center Agent Retention

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is inefficient because an …