How to go to Amberbase Eastwood?

Question: How to go to Amberbase Eastwood? Answer: Amberbase Solutions Philippines main call center office is currently situated in Eastwood Corporate Plaza, inside Eastwood City, Libis, Quezon City. Nearest landmarks to Amberbase Eastwood are Citibank Building and McDonalds Eastwood. Residents from Marikina, Pasig, Cainta and nearby areas can easily reach Amberbase Eastwood by taking a […]

WNS Philippines

WNS Philippines is now the leading Business Process Outsourcing (BPO) in the country today. Some of its services is to extends the enterprise of the worlds best business names by giving the vertical-led solutions thru Industry Focused Solutions that focused thru Travel and Leisure, Banking and Financial Services, the Insurance, Shipping and Logistics Utilities, Healthcare, […]

How to get to Global Contact Services Eastwood?

Question: How to get to Global Contact Services Eastwood? Answer: Global Contact Services main call center office is currently located in IBM Plaza Building, inside Eastwood City, Libis, Quezon City. Nearest landmarks to GCS Eastwood are Starbucks and Eastwood Central Park. IF you are coming from EDSA, there are several ways to get to Eastwood […]

How to get to Henderson Blake Eastwood?

Question: How to get to Henderson Blake Eastwood? Answer: Henderson Blake Business Solutions Philippines main call center office is currently located in Cyber One building, inside Eastwood City, Libis, Quezon City. Nearest landmarks to Henderson Blake Eastwood are The Sandwich Guy and KFC Eastwood. Residents from Pasig, Marikina and nearby areas can take a jeepney […]

How to go to MicroSourcing Eastwood?

Question: How to go to MicroSourcing Eastwood? Answer: MicroSourcing Philippines main call center office is currently located in 1880 Eastwood Avenue Building, along Orchard Road, Eastwood-Libis, Quezon City. Nearest landmarks to MicroSourcing Eastwood are Security Bank and Eastwood Central Park. If you are coming from EDSA, there are several options to get to Eastwood city. […]

How to go to Linkstar Eastwood?

Question: How to go to Linkstar Eastwood? Answer: Linkstar Philippines main call center office is currently located in Cyber One Plaza building, along Eastwood avenue, Eastwood City, Libis, Quezon City. Nearest landmarks to Linkstar Eastwood are KFC, BDO and The Sandwich Guy. Residents from Fairview, Philcoa and nearby QC areas can take a jeepney ride […]

How to get to WNS Makati?

Question: How to get to WNS Makati? Answer: WNS Philippines has another call center office situated in Citibank Center building, along Paseo de Roxas, Makati City. Nearest landmarks to WNS Makati are ChinaBank and Starbucks. If you are coming from EDSA, take a MRT ride to Ayala station; then take a jeepney/bus ride along Ayala […]

WNS Philippines Job Openings

WNS Philippines requires talented achievers as: Customer Service Associates For UK Telecom Account – QC For Non-Voice Financial Account – QC For Voice Financial Account – QC For Travel Account – QC For US Consumer Product Account – Makati City These positions require strong english communication skills as well as a willingness to work on […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Call Center Messaging Do’s and Don’ts

Messaging is generally another way for communicating or conveying information and meaning, which is a central activity that call center agents perform in the execution of their duties. However, messaging involves written communications whereas agents normally conduct verbal messaging when servicing clients. In as much as verbal communications is important to customers, non-verbal messaging is […]

Reading Comprehension Test for Call Center Agent

It is one thing to read. It is another thing to understand. Reading comprehension pertains to a person’s ability and level of understanding of a reading material or text, which is derived from the interaction between the words read and how they relate to one’s knowledge as well as the ability to understand beyond words. […]

Qualitel Global Solutions

Quality, Service Integrity. In a time when work is central to the survival and quality of life of Filipinos not to mention it has become the primary source for finding meaning in life, these are the values that form part of the core structure of the Qualitel Global solutions, a recruitment firm that promises success […]

How Did Call Centers Evolve?

The call center was developed about 30 years ago. The thought of cal centers is giving way to “contact centers” in the travel and the hospitality business world. In the beginning, not so huge companies can’t afford the helpdesk software, not to cite the funds to invest full time support center, because in those days […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]