Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Founded on 1986 […]

Sutherland Philippines Job Openings

Got the message? Meet up with Sutherland too! PEZA’s Three-time “Outstanding Employer of the Year” Apply Now! Customer Service and Technical Support Consultants *Free meals for applicants who pass the initial interview *25 cell phones will be raffled off to successful hires! Holiday Open House – Dec 16-20 9am to 5pm Be the star of […]

Zest Air Customer Service

Zest Air is the newest airline transportation service company in the Philippines established on 2008 by AMY Holdings Corp. As the newest airline service provided, the company immediately distinguished itself against competitors with its innovative market strategies and the use of brand new aircrafts to ensure the best comfort, the optimum safety and best service […]

What Drives the Customer Experience?

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. It is constituted by the company’s sensible performance, and emotional, intellectual, social and physical sense […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]

I-Net External Support

I-Net External Support is a family owned contact service company established in 2009 that exclusively provides customer services and other customer relationship management services Forex World Pty Ltd. Forex, a division of the Australian Forex Global Group of Companies established in 1983 which provides transportation, logistics and delivery services to Filipinos living in Australia. The […]

Customer Service 101

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also engage in customer service because they also in way or another must deal directly with […]

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even pitch throughout a verbal speech. Modulation is used to enhance emphasis in […]

24/7 Customer Philippines Job Openings

Join the [24]7 Life – The Intuitive consumer experience company Pioneer Retail Account – US retail Program for our Ortigas Site! Customer Service RepsCustomer Sales RepsTechnical Service RepsFinancial Service Reps Join our Pioneer Chat Account! Intui-Chat: Revolutionizing Consumer Chat experience Customer Sales RepresentativesTechnical Service RepresentativesCustomer Service RepresentativesFinancial Service Representatives Chat Solutions Specialists We encourage Job Shifters and Fresh […]

What is Sutherland?

The Sutherland Company has a strong support to one another as their continued supports to individuals as part of a team. The company dedicated to commit the on-going community involvement and working to provide and preserve the environment. They are dedicated to provide quality services to their client, they believe that with good ethics and […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

Integrity Net Philippines

Standard of Global Contact Solutions, Integrity Net is a business process outsourcing firm specializing in customer contact solutions mainly for English speaking market in the US, UK and Australia. It was founded at Houston, United States, and started its operations in the Philippine on 2010. As one of the fastest growing call centre company in […]

Voice Modulation in Call Centers

Voice modulation is the process of adding variety to one’s voice by changing tone, pitch, speed and other voice components in order to make communications clearer, more interesting, more engaging and more evocative. Voice modulation among call center agents usually form part of a typical call center training because the transmission of customer service is […]

How to go to Sutherland Makati?

Question: How to go to Sutherland Makati? Answer: Sutherland Global Services has a satellite call center office located in Export Bank Plaza, along Chino Roces avenue, Makati. If you are coming from North Area (Quezon City, Munoz) or South Area (Paranaque, Las Pinas), you can take a bus or MRT ride to Ayala station; then […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]

How to get to Sutherland Taguig?

Question: How to get to Sutherland Taguig? Answer: Sutherland call center has a satellite office in Fort Bonifacio, Taguig. Sutherland Taguig is located in Philplans Corporate Center, taguig. To reach Sutherland Taguig, residents from North (QC, Cubao) or South Area (Pasay, Paranaque) can take a MRT ride to Guadalupe Station, then take a jeepney ride […]