Opening Spiel

First impression lasts. The Opening spiel of a call center agent basically constitutes the first impression of a call. An opening spiel pertains to the script used by an agent to receive or start a call. Thus, an opening spiel is a crucial aspect in a call because it can make or break a call. […]

Most Effective Opening Spiels

There is really no such thing as the most effective opening spiel. The type of opening spiel that an agent uses will depend on different factors including the kind of account that one is handling (inbound or outbound), the kind of customers that one will be calling, and other such factors. Moreover, an effective spiel […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Axiem Philippines

Axiem Corporation is business process outsourcing based in Melbourne, Australia, which provide wide range of BPO services primarily to Australian clients and the Australian market. Axiem Philippines is comprised by a group of dynamic and proficient experts who converge to create world class BPO company that can effectively deliver the needs of Australian clients while […]

Granton World Philippines

Granton World or “G” for short is a Social Commerce shopping website that helps online shoppers on the lookout for the best online deals take advantage and get the most of web and allow people to live more for less. Granton World Philippines contains a list of products and services in practically about anything from […]

825 Solutions Call Center

825 Solutions a contact center company that specializes in outbound and inbound telemarketing solutions that caters small and medium sized international companies, individual entrepreneurs as multinational corporations. 825 Solutions Philippines has a pool of highly trained personnel team that can help clients expand and maintain contact with current customers. The company provides dedicated staff to […]

Surge Outsourcing

Surge Outsourcing is a Philippine based business process outsourcing firm that specializes in providing the best online marketing services at competitive rates to both the local market and global clients. Its services are performed and managed by its first-rate in-house professionals who are equipped with a profound knowledge and extensive experience on their respective fields […]

Biz Direct Philippines

Bizdirect Inc. is a premium marketing and promotional company that offers services including as call center specialization, events management, bookkeeping services and response management. It envisions itself to be renowned marketing and promotional company that provides powerful promotional tools and marketing services to top companies in the world. Biz Direct Philippines commits itself in providing […]

Technoinfo Philippines

Technoinfo Philippines is topnotch BPO company specializing in outbound services namely telesales, telemarketing and market research. Technoinfo Philippines Telesales services included Customer profiling and surveying, List and database development and verification, Lead qualification and management, Product marketing, Sales model refinement and support, Team selling, Closed-loop reporting among others. Technoinfo Philippines employs highly skilled, experienced, trained, […]

How to get to Access Pointe Pasay?

Question: How to get to Access Pointe Pasay? Answer: Access Pointe Contact Solutions main call center recruitment office is currently located in Empire Mall (Saver Square Mall), along EDSA cor Taft ave., Pasay City. Nearest landmarks to Access Pointe Pasay are SM Savemore and Padi’s Point. If you are coming from EDSA, the fastest way […]

Zest Air Customer Service

Zest Air is the newest airline transportation service company in the Philippines established on 2008 by AMY Holdings Corp. As the newest airline service provided, the company immediately distinguished itself against competitors with its innovative market strategies and the use of brand new aircrafts to ensure the best comfort, the optimum safety and best service […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

BPO Hubs in the Philippines

In Philippines, the call centers or call centre in fact started as a plain provider of email response and managing services. As time pass by, the call center industry comprises 80% of the outsourcing industry in the Philippines. Among the client of the call center is the United States market, which occupies the 80% services […]

TranzGlobal Call Center

Tranz Global Call Center is one of the newest contact center and outsourcing solutions companies in the Philippines that specializes in different inbound and outbound BPO solutions in the Telecom Industry. With its opening in the Philippines, Tranzglobal Philippines has expanded its global service operations, which currently concentrates in the United States, Hong Kong, Canada […]

Qualfon Philippines

Qualfon, formerly known as Telemark, started by providing Interactive Voice Response or the IVR services to their customers. Among its biggest clients is none other than the Mexican Stock Exchange in collaboration with TV networks in Mexico. Later on, the project Short Message Service (SMS) was adapted and became part of their main services of […]

NTT Docomo Call Center

NTT DOCOMO is the leading provider of mobile voice, data and multimedia services in Japan and is considered as the world’s largest mobile communications operator. NTT Docomo is more famous for its contribution in the constant advancement of mobile technologies and standards, including the fusion of the internet and mobile technology. NTT Docomo call center […]

Pacific Hub Corporation

Pacific Hub Corporation (PacificHub Philippines) is one of the call centers in the Philippines. Pacific Hub Corporation (PacificHub Philippines) – To engage in contact center and other business process outsourcing. Pacific Hub Corporation (PacificHub Philippines) caters various call center operations. The Pacific Hub Corporation brand stems from its AGILE values which stand for accountability, growth […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]