Xerox Philippines

Xerox Philippines is a document solutions company which provides cost effective products and services aimed to improve productivity of business. Xerox is a very popular and familiar name in the Philippines which pioneered in manufacturing and distributing photocopying machines. It is so popular that “xerox” was made synonymous to photocopying. But more than photocopying Xerox […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Affiliated Computer Services

Affiliated Computer Services or the (ACS) is a Xerox company which founded in the year 1998. The type of services they rendered focused on Information and technology as well as Business Process Outsourcing or the call center company. The ACS has a parent company known as the Xerox Corporation which acquires ACS in a $6.4 […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

American Idioms for Call Center

Idioms are informal English expressions that have a meaning different from the meaning of the words in the expression. It is one of the formal manifestations of culture in language. In the call center industry, agents learn idiomatic expression as part of their cultural orientation training in order to familiarize themselves with the common idiomatic […]

Filipinism Examples

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers. A good example of Filipinism is the phrase “major major” as popularized by Miss Philippines Venus Raj, 4th runner-up in Miss Universe 2010. […]

Contact Center Association of the Philippines

The Contact Center Association of the Philippines (CCAP) is the official organization of call center companies in the Philippines that aims to promote the Philippines as the top destination for outsourcing contact center services and formulate professional standards and practices to ensure superior and world class quality services. CCAP is engaged in organizing learning, trading […]

AICOM Solutions

AICOM Solutions is a premium international Outsourcing Services which was awarded for its “Leadership, Innovation and Outstanding Performance”. AICOM Solutions Philippines synergizes seasoned skills, innovative ideas, and dedication for excellence to bring the best and most reliable knowledge and expertise that it bring into line our services with those of client’s business objectives. AICOM delivers […]

How to Compute Back Pay in the Philippines?

What is back pay? I have thought really hard before I started writing and just trying to grasp the entire meaning of it. I have been in the BPO industry for quite some time now yet personally, I have never had any major experiences of getting a back pay due to miscalculations for my salary. […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]