How to go to MSGNI Quezon City?

Question: How to go to MSGNI Quezon City? Answer: Multi-Source Global Network main call center office is currently located in LOC building, along V. Luna corner eastwood ave., Quezon City. Nearest landmarks to MSGNI Quezon City are NSO building and Jollibee. Residents from San Juan, Sta. Mesa, Manila and nearby areas can take a LRT-2 […]

Acestar Telecommunication Systems

Acestar Telecommunication Systems was established in Hong Kong in 2000. Acestar Telecoms Hong Kong Ltd. (ACESTAR) is an External Telecommunications Service Provider that was license by the Office of the telecommunications Authority or the (OFTA). It is then and up to now the number one provider of international wholesale carrier services in Hong Kong. The […]

How to get to NCO Fort?

Question: How to get to NCO Fort? Answer: NCO Group call center has a satellite office in Fort Bonifacio. NCO Fort is currently located in Total Corporate Center in Fort Bonifacio Global City, Taguig. If you are coming North (Quezon City, Munoz, San Juan) or South (Pasay, Paranaque), take the MRT ride to Guadalupe station, […]

How to get to NextFocus Alabang?

Question: How to get to NextFocus Alabang? Answer: NextFocus Philippines main call center/delivery center is situated in Unioil Center building, along Acacia avenue, Madrigal Business Park, Alabang, Muntinlupa. Nearest landmarks to NextFocus Alabang are BPI and Maybank. Residents from Las Pinas, Alabang, Muntilupa and nearby areas can easily get to NextFocus Alabang via jeepney ride […]

How to get to 2Go Aboitiz Manila?

Question: How to get to 2Go Aboitiz Manila? Answer: 2Go Aboitiz main call center office is located in Times Plaza Building, along Taft ave. cor UN avenue, Manila. Residents from Manila and nearby areas can take the LRT-1 to UN station; then take a 3 minute walk towards Times Plaza Building to reach 2Go Aboitiz […]

Philippines Laws on Call Center

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health guidelines, rights of women, provisions on overtime work and holidays, night work schedules, penalties or erring […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Dressing Up In Call Centers

Most call center companies do not impose a dress code. However some companies try to put up a dress code in order to maintain a business ambiance in the office. However, there are usually no prescribed uniforms that employees must wear. In most instances, employees and agents are ask to wear casual attire which they […]

Night Differential for Call Centers

Night Differential is an additional amount paid to an employee who works at night between 10 p.m. and 6 a.m. This pay is compulsory as provided by the Labor Code of Philippines. Article 86 of the Labor Code stipulates that “every employee is entitled to a night shift differential or night shift pay of not […]