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Sky Cable Customer Service

Established in January 1990, Sky Cable is the leading commercial cable TV service provider in the Philippines with over half a million subscribers. It provides postpaid cable TV service, prepaid cable TV service, and the fastest residential broadband internet service in the Philippines. These ranges of services are provided in different bundles and packages that are tailor fit to the needs and requirements of customers. As currently the no. 1 cable TV service provider in the Philippines, Sky Cable was also the first offer high definition channels to the Filipino public to level up their viewing pleasure yet maintaining their services at affordable rates as part of its commitment to servicing the Filipinos.

The Sky Cable Customer Service is the unit or department in Sky Cable that is primarily involved in customer care. This included inquiry, consulting, failure report, handling of complaints and suggestions, business transactions and recharge service, billing, collection, reminders, technical support, marketing, welcoming, and other related customer support services that will allow customers to fully enjoy the Sky Cable services. A sub unit of the customer service is engaged in marketing, product launches, upselling and cross selling and other promotional campaigns.

The Sky Cable customer service provides 24-7 hotline which can be contacted mainly through the telephone at the following hotline nos. (02) 381-0000, (02) 636-9292 (main office), 09173702545, 09276451292 and 09172431045 (Luzon area, Cavite), (032) 344-1998 (Cebu area) and (032) 345-2278 local 1 (Cebu area). The customer service also provides other channels for communication such as email and chat. (e.g. skyserves@mysky.com.ph (for current subscribers and telesales@skycable.com for new subscribers) as well as text (SMS: 0917-631-0000 (Globe) 0918-863-1000 (Smart). The decentralized customer service of the Sky Cable allows the company to have customer representatives that adjust to the language and culture of the different local market that the company services. For instance, the Customer service in Cebu can speak visaya and Cebuano to cater to Cebuano subscribers.

Sky Cable is headquartered in 33rd Floor, East Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center Pasig City, Philippines.

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12 thoughts on “Sky Cable Customer Service

  • March 16, 2017 at 6:11 pm
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    Sky CABLE Cebu City has the worst service in the world. Nobody answers the phone when we call. Nobody returns emails when we email. We have been paying for 50MBPS and getting below 5. When the next bill comes, we will send it right back to the company and will not pay until somebody comes out and fixes our cable/internet. DO NOT USE SKY CABLE! There is no such thing as customer service or customer help. But you better believe they want their money each month!!!

    Reply
  • January 30, 2017 at 3:50 pm
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    NO SIGNAL i am a skycable subscriber and paying quarterly basis. Since January 2017 we dont have any cable signal inspite that I have paid my 1st quarterly 2017 dues. I keep calling the hotlines provided by the company (418-0000 and 381-0000) but nobody answer except the answering machine. Hopefully you can address the problem immediately.

    Reply
  • January 23, 2017 at 10:00 am
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    You are a very incompetent company. You are fast at getting payments froms us yet you cant provide your services right. Dont make the number of subscribers an excuse for your very poor service bec you allowed your company to cater to that much people. And lastly you have very rude callcenter agents if they are already sick and tired of their job let them resign or fire them. Dont let them talk to subscribers. You are an embarrassment

    Reply
  • December 26, 2016 at 8:51 am
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    My skycable connection was out since saturday morning Dec 24, 2016. I called your local number 3464255 (as it is written in the Bill) but nothing is answering. I tried to call your hot line 4128181 and i was given a cell number of local technician. i he informed me that he already resigned. then he gave me the cell number of the persons still connected in the company, the bastards are not answering my call. mga gago.

    Reply
  • August 1, 2015 at 4:35 am
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    i only wanted to know if ur office is open on saturdays so i could pay, but ur customer service is unreachable, so time consuming just waiting for the agent to answer. makaboang!

    Reply
  • June 3, 2015 at 4:55 am
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    Sky broadband SUCKS, avoid at all costs. I’m paying PHP 4000/month and my service is consistently poor. The connection is frequently either non-existent, or slower than 56k dial-up when it does work. I’m constantly texting Sky customer service and every time its the same excuse, “we’re doing plant maintenance in your area (Taguig). When I try to call to get more information I stay on hold until my load runs out and rarely speak to an actual CS rep. They do NOT prorate your bill for service days lost, unlike in the US (in other words if you don’t have service for 2 or 3 days during the billing period, Sky won’t credit your bill for those days of no service during the month). Sky is an amateur-level ISP provider simply expecting a monthly payment but providing nothing to their customers in return. My contract period is already over and I am dumping them ASAP. You have been warned.

    Reply
  • May 16, 2015 at 4:03 am
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    gud morning, I would like to inform you that our skycable connection lose this morning 5:00 am I can’t contact you cause your line is always busy ever since this morning until now its already 12 noon pls check our connection i have already recieve my account bill but your service is not good.

    Reply
  • March 24, 2015 at 3:00 am
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    i want to pay our bill but our digibox has no power at all for almost two months

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  • March 19, 2015 at 7:33 am
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    Good afternoon.
    We are a SKY subscriber for more than 12 years now. We would like to request to please change our remote control as it is already defective.
    Last year, we requested but the man who came to our house wanted us to pay it for P 500.00 but we did not agree.
    Please provide us a new one and take the old remote control.
    Thank you.

    Reply
  • February 15, 2015 at 12:33 pm
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    Hi, we were disconnected today with onscreen message “unknown Sim card”. please immediatelt advise how to resume service. thank you.

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  • October 24, 2014 at 3:35 pm
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    Hi good morning, Just to ask why we don’t have sky cable connection since yesterday? Pls reply. Thanks.

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  • September 7, 2014 at 11:17 pm
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    gud morning,,y our sky cable connection lose again since yesterday

    Reply

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