Established in January 1990, Sky Cable is the leading commercial cable TV service provider in the Philippines with over half a million subscribers. It provides postpaid cable TV service, prepaid cable TV service, and the fastest residential broadband internet service in the Philippines. These ranges of services are provided in different bundles and packages that are tailor fit to the needs and requirements of customers. As currently the no. 1 cable TV service provider in the Philippines, Sky Cable was also the first offer high definition channels to the Filipino public to level up their viewing pleasure yet maintaining their services at affordable rates as part of its commitment to servicing the Filipinos.
The Sky Cable Customer Service is the unit or department in Sky Cable that is primarily involved in customer care. This included inquiry, consulting, failure report, handling of complaints and suggestions, business transactions and recharge service, billing, collection, reminders, technical support, marketing, welcoming, and other related customer support services that will allow customers to fully enjoy the Sky Cable services. A sub unit of the customer service is engaged in marketing, product launches, upselling and cross selling and other promotional campaigns.
The Sky Cable customer service provides 24-7 hotline which can be contacted mainly through the telephone at the following hotline nos. (02) 381-0000, (02) 636-9292 (main office), 09173702545, 09276451292 and 09172431045 (Luzon area, Cavite), (032) 344-1998 (Cebu area) and (032) 345-2278 local 1 (Cebu area). The customer service also provides other channels for communication such as email and chat. (e.g. firstname.lastname@example.org (for current subscribers and email@example.com for new subscribers) as well as text (SMS: 0917-631-0000 (Globe) 0918-863-1000 (Smart). The decentralized customer service of the Sky Cable allows the company to have customer representatives that adjust to the language and culture of the different local market that the company services. For instance, the Customer service in Cebu can speak visaya and Cebuano to cater to Cebuano subscribers.
Sky Cable is headquartered in 33rd Floor, East Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center Pasig City, Philippines.