SSS Call Center

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The SSS or Social Security system is the government arm mandated to develop and promote a viable, universal and equitable social security protection strategy to the Filipinos working in the private sector. This is in line with the state policy to establish, develop and promote a social security system that will provide considerable protection to workers and their families especially against the risks of old age, disability, sickness and death, among others. SSS is thus the government’s strategy to provide social security protection to workers and their beneficiaries.

Four standards were explicit set by the state in providing such service namely, viability, universality, equitability and world class service. The first pertains to the ability of the program to effectively sustain itself. The second ensures such program will be non discriminatory and will be available for all Philippine residents both citizens and non-citizens. Equitability pertains to the fairness and uniformity of its coverage. And finally, world class service means that the program adheres to international standards of quality in terms of accuracy and promptness.

The headquarters of the SSS is located in the SSS Building East Avenue, Diliman Quezon City, with the following contact information (632) 920-6401, (632) 920-6446. The SSS call center refers to the call center that handles the SSS hotline number which is 917-7777 for globe line subscribers and 920-6446 up to 55 for PLDT subscribers. The call center operates from Monday to Friday except holidays.

One can also make inquiries by sending text messages to SSS at 2600. SSS Inquiries can include information on monthly contributions, loan status, and eligibility requirements for loans, claims status of loan and other concerns. The SSS call center however is currently available only in NCR and other specified areas in Luzon. Other metro centers around the country have different contact numbers for SSS inquiries. Following is a list of contact numbers to dial depending on the member’s location: Baguio City (446-5902), Tarlac City (982-8739), San Pablo City (562-9289), Naga City (472-7776), Cebu City (234-2053), Bacolod City (433-9476), Cagayan de Oro City (727-707), Davao City (227-7273), and Zamboanga City (992-2014)


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20 Responses to “SSS Call Center”

  1. bakit ganun nakakainis yung call center nyo bat palaging busy.my call center ba talaga kayo o nagkukunwari lang kayo na meron.

  2. BAket ang call center nyo laging busy? At yung hotline nyo sa main, at dinial ko sa operator eh pilit ka ring ipapasa sa call center?Buti pa ang PAG-IBIG efficient. pero pag kaltasan, di pa hawak ng empleyado and sweldo, naka-kaltas na kayo.

    And baket late ang processing ng payments sa loan? Di agad nagrereflect sa account, 2-3 months pa bago mag-reflect?

    Pwede ba ayusin nyo ang serbisyo nyo kasi kami naman ang nagpapasahod sa inyo?

  3. rhye

    good day! just wanna ask if my SSS number is still active heres my sss # 0505893686 got that number 10 years ago for employment purposes the problem is nde pla nahulugan ng employer eh nag sarado na un company my question is pde bang mag voluntary nalang ako? anu mga requirements or pde na ako magbayad direct since i already have my SSS number?

  4. juvyler antoque

    good day!
    ano po ang gagawin para claim ang burial ng tatay ko magkaiba ang middle name sa birth at death certificate

  5. Erwin Salazar

    hello po! Ano po ba ang employer id ng emerson network power cavite? Nag-oonline registration po kasi ako at di ko po maituloy kasi di ko po alam ang employer id. Kumuha po ako ng static kanina pero online na daw po ang proseso, at wala pa po akong account kaylangan ko po yung static bukas para sa inaaplayan kong trabaho sana po may tumugon nito. Salamat po.

  6. Ma Laila Santiago

    Good afternoon,

    Gusto ko lang pong i-confirm if start March 2015 makaka-receive na ako ng pension ko for my partial disability claim. If, yes gusto ko po sanang ipa-deposit nalang sa bank…pede po ba ang BDO account naming mag-asawa or dapat government bank at sa akin lang naka-pangalan yung account?

    Thank you very much and looking forward for your prompt reply.

    Truly Yours,

    Ma. Laila R. Santiago

  7. Karlo marco Ordonez

    Good day!

    Im trying to process my sss online registration and it needs a 13 digit employer id number to proceed.
    I need the employer id number of my last employer which is Hinduja Global Solution so i can can proceed
    With the registration.

    Im hoping that i can get this information….

    Thank you,

  8. JEANNY MAY A. VILLAS

    Good day!

    I would like to know if my ID number is valid 0426795753. If does, I would like to request a personal valid ID. I am a citizen of the residence of San Juan City, Manila. This is very important to have it and to verify this matter, because since i worked in my company i’ve received a SSS deduction in my monthly salary (twice every payroll = 15- 30)
    Please call me in my direct line (02) 727-5849 / mobile number +639999341698

    I am hoping for your following action.

    Thank you very much!

  9. Liberty Sia Declines

    Good Day!Please i would like to know my SSS number because it was lost during the typhoon yolanda .I need to know my sss number soon because im employed in OXFAM & it was one of our benifits,then i dont have time to go to tacloban because im so very busy & our dayoff is only Sunday.All my documents was lost.Hoping you can help me.
    Godbless you & Thank you so much.

  10. Roda Esperida

    Hi sss.

    pa follow up naman ng maternity benefits ko po ang tagal na po kc nito thanks

  11. Sir/Mam,

    ask ko lang po ung SSS employer iD po ng TORM shipping Management.
    para po malaman ko ung dati ko pong na loan at contribution din po salamat.

  12. Grace

    Hi SSS employee,

    I’ve been trying to contact to you given number but all are a busy numbers. Anyway hope you could assist me on my needs even in this comment of mine. I forgot my User ID as well as password. my previous email was locked up hope you could retrieve my file and I can access SSS online but what will i do, could you please assist me on this. badly needed. I could give you my SSS no. Please do send a reply email. Thanks

  13. Maria Mae

    Im a member of SSS for more than 10 years.. I want to apply for a loan on line.However, I forgot the user ID; password and so with the email address i used..Can you please help me with this?
    I want to know also the SSS hotline number..

  14. anna rose benitez

    pwede po bang mag-avail ng sick benefits ang dependent ko?

  15. teresa

    i forgot my user id and i can’t retrieve using my previous email-add because its already been locked. how can i retrieve my user id using this new email add? Hoping for your reply on my e-mail. And i will provide the info you will need. thanks.

    • pearly

      good day po! punta kayo any sss branch na malapit po sa inyo then ask nyo san ang e center kc dun po pinaprocess ung retrieve password online..

  16. mam.sir gusto co po malaman ung employee number co sa ace dati po co cashier kelangan co po sa bago kong trabaho hope ur response thankyou ..

  17. Anonymous

    Been trying to call the PLDT hotlines for 3 days. Never even got a chance to hear the phone ring, Always got a busy tone. :(

  18. Marilou Son

    Want to make monthly contribution to sss. What is the procedure?

  19. Anna Marie Canlas

    Dear SiR / Madam,

    Im an OFW here in Singapore, When I go here I have an exsisting loan with SSS, I don’t have any payment made, I would like to arrange for payment in monthly basis. it is possible to do it here in Singapore?
    Also my husband is working here, he would like to continue to pay his contibution, can help us with this queries. Thank you very much.


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