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SSS Call Center

The SSS or Social Security system is the government arm mandated to develop and promote a viable, universal and equitable social security protection strategy to the Filipinos working in the private sector. This is in line with the state policy to establish, develop and promote a social security system that will provide considerable protection to workers and their families especially against the risks of old age, disability, sickness and death, among others. SSS is thus the government’s strategy to provide social security protection to workers and their beneficiaries.

Four standards were explicit set by the state in providing such service namely, viability, universality, equitability and world class service. The first pertains to the ability of the program to effectively sustain itself. The second ensures such program will be non discriminatory and will be available for all Philippine residents both citizens and non-citizens. Equitability pertains to the fairness and uniformity of its coverage. And finally, world class service means that the program adheres to international standards of quality in terms of accuracy and promptness.

The headquarters of the SSS is located in the SSS Building East Avenue, Diliman Quezon City, with the following contact information (632) 920-6401, (632) 920-6446. The SSS call center refers to the call center that handles the SSS hotline number which is 917-7777 for globe line subscribers and 920-6446 up to 55 for PLDT subscribers. The call center operates from Monday to Friday except holidays.

One can also make inquiries by sending text messages to SSS at 2600. SSS Inquiries can include information on monthly contributions, loan status, and eligibility requirements for loans, claims status of loan and other concerns. The SSS call center however is currently available only in NCR and other specified areas in Luzon. Other metro centers around the country have different contact numbers for SSS inquiries. Following is a list of contact numbers to dial depending on the member’s location: Baguio City (446-5902), Tarlac City (982-8739), San Pablo City (562-9289), Naga City (472-7776), Cebu City (234-2053), Bacolod City (433-9476), Cagayan de Oro City (727-707), Davao City (227-7273), and Zamboanga City (992-2014)

29 thoughts on “SSS Call Center

  • June 18, 2015 at 8:03 am
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    Yung SSS customer service number hindi po lagi mcontact .. Yung R3 program po hindi na gumagana, at everytime na nagbibigay ako ng USB sa Branch tuwing Compensation day lagi na lang ngkaka-virus USB ko .. Bat ganun ??
    Sa ngayon gumagawa po ako ng compensation sa R3 program but it is not working ..
    What should I do ? Every 20th of the month ako ngbabayad, panu ako mkakapag-bayad kung hindi siya gumagana .. magkaka-penalty kami.
    Please settle it right away.

    Reply
  • March 31, 2015 at 5:27 pm
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    hi im a concern citizen here at quezon city and meron kayong bagong branch ng sss dito sa congressional ave sa may northridge plaza pero alam nio ba kung gaano kabagal ang transaction nila dahil sa mga empleyado ng sss na sa oras ng trabaho nkikipag chikahan palakad lakad oo kukuha sila ng transaction pagkatapos ng isa lakad ulet paikot ikot lang sa loob babalik tapos kukuha ulet panu tlga matatapos kung ganun sila sobrang konti na nga lng ung tao pero sobrang tagal pa nagagalit na ung iba sa sobrang tagal ung iba umaalis na lang pagdating mo naman sa kanila may mga tanong ka pero parang di pa nila alam ung gagawin sila pa galit at papabalikin ka pa nila ng papabalikin kung government employee ka lalo na sa sss dapat marunong kang maghandle ng customer mo syempre pumupunta ung mga tao dun dahil may gusto sila malaman at ayusin regarding sa sss nila ganun ba tlga mag trato at sabi pag government at tulad ng sss walang break time pero baket sa branch na un uso ang break time at isa lang ang natitira uu siguro nga kasi kulang sa tao di ba pwde isa isa lang ang mag break at kailangan sabay sabay pa at sana si mr ferdinand galgana turuan nio ng customer relation mukhang nakalimutan nya kung panu rumespeto ng customer nasa government pa naman sya pero ung asal niya hindi bagay sa posisyon niya sayang lang binabayad sa kanila ng gobyerno imbes n mapabilis mas bumabagal wish ko lang na may magpunta pa sa branch na un try nio po bisitahin para malaman nio kung panu mag trabaho ang mga kawani ng sss dun sa congressional sa may northridge try nio mag inquire dun sobrang mababadtrip lang kayo nakakadala at nakaka dissapoint.

    Reply
  • February 6, 2015 at 2:40 am
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    i just want to ask kung pano maka avail ng flexi fund ang husband ko isa syang ofw and right now I am paying his sss as voluntary, ano ang kailangan pra ma avail nya ang flexi fund?

    Reply
  • January 13, 2015 at 6:01 am
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    ako po ay matagal nang member ng SSS dito sa cabanatuan. May mga bagay lang po ako na nais iparating sa inyong tanggapan dahil sa pagtrato ng mga opisyal nila sa kanilang mga miyembro. (SS#02-1823115-3)

    una: kung walang noon-break dapat on-call po sila kahit 11:30 beyond ang mga nag-iinquire sa kanila. Tulad po ng tumawag ako, may opisyal na naka-in na pero hindi pa din makapagtanong dahil daw may ginagawa o nakalunch break!

    ikalawa: matagal na po ako nagpa-follow-up tungkol sa payment after death ng father ko, na hindi ko po malaman kung bakit hanggang ngayon ay wala pa ding aksyon. Mula pa nang sabihin nilang ifollow ng July 2014 ang tungkol dito ay hindi po ako nagkulang sa pagpafollow-up. Na sa katagalan, ang aking ina na siyang magbebenepisyo ay baka hindi na nya magamit o mapakinabangan dahil sa siya ay may edad na din at masasakitin.

    ikatlo: ang bayad namin para sa salary loan ay pagkakamali ng kanilang kahera nuon pang 2013. nagbigay na po kami sa kanila ng lahat ng kanilang kailangan para magawan ng aksyon pero hanggang ngayon po ay wala pa din kaming napapala. ang nasabing pagkakamali ay ang pagkakalagay ng kanilang cashier ng applicable month na sa halip na Dec. 2013 ay naging Dec. 2012 na nagbunga ng late payment at penalties sa parte naming empleyadong nagloan at nitong Dec 14 na nagrenew ako ay ibinawas pa sa amount ng load ko.. na sa tingin ko po ay hindi tama dahil ang pagkakamali ay sa kanila.

    Nais ko lang pong maiugnay sa inyo ang mga pangyayaring hindi po katanggap tanggap sa aming mga regular na nagbabayad ng SSS.. magmula po ng malipat ako ng trabaho dito sa cabanatuan ay hindi po ako nalelate sa pagreremit monthly sa kanilang tanggapan. Nakakalungkot na kaming mga paying member ay nakakaranas ng ganitong treatment sa kanila.

    hindi ko po alam kung saan mas magandang ireklamo ang ganitong sistema ng kanilang tanggapan kung kayat sa inyo ko na lang ipinarating baka sakaling makarating sa kanila ang aming hinaing.

    Reply
  • January 11, 2015 at 8:42 am
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    gusto klng malaman kung pano ko pa makuha sss number ko lahat ng copy ko nwala kahit isa wla akung hinahawakan

    Reply
  • December 12, 2014 at 11:11 am
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    pwede ko bang malaman ag employer no. ko trade marketing solution. para makapasok ako sa online ninyo

    Reply
  • December 9, 2014 at 10:42 am
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    Good Day!

    may i know what is the sss employer id of EXL Service in Cebu?
    Thanks!

    Reply
  • December 2, 2014 at 4:06 pm
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    hirap tumawag. wala naman ata kayo call center kunwari lng kayo e. buti pa guardya nyo mbilis sumagot s telepono

    Reply
  • October 9, 2014 at 1:44 am
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    bakit ganun nakakainis yung call center nyo bat palaging busy.my call center ba talaga kayo o nagkukunwari lang kayo na meron.

    Reply
  • September 17, 2014 at 4:50 am
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    BAket ang call center nyo laging busy? At yung hotline nyo sa main, at dinial ko sa operator eh pilit ka ring ipapasa sa call center?Buti pa ang PAG-IBIG efficient. pero pag kaltasan, di pa hawak ng empleyado and sweldo, naka-kaltas na kayo.

    And baket late ang processing ng payments sa loan? Di agad nagrereflect sa account, 2-3 months pa bago mag-reflect?

    Pwede ba ayusin nyo ang serbisyo nyo kasi kami naman ang nagpapasahod sa inyo?

    Reply
  • September 3, 2014 at 4:41 am
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    good day! just wanna ask if my SSS number is still active heres my sss # 0505893686 got that number 10 years ago for employment purposes the problem is nde pla nahulugan ng employer eh nag sarado na un company my question is pde bang mag voluntary nalang ako? anu mga requirements or pde na ako magbayad direct since i already have my SSS number?

    Reply
  • September 1, 2014 at 3:57 pm
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    good day!
    ano po ang gagawin para claim ang burial ng tatay ko magkaiba ang middle name sa birth at death certificate

    Reply
  • August 22, 2014 at 8:44 am
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    hello po! Ano po ba ang employer id ng emerson network power cavite? Nag-oonline registration po kasi ako at di ko po maituloy kasi di ko po alam ang employer id. Kumuha po ako ng static kanina pero online na daw po ang proseso, at wala pa po akong account kaylangan ko po yung static bukas para sa inaaplayan kong trabaho sana po may tumugon nito. Salamat po.

    Reply
  • July 28, 2014 at 5:37 am
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    Good afternoon,

    Gusto ko lang pong i-confirm if start March 2015 makaka-receive na ako ng pension ko for my partial disability claim. If, yes gusto ko po sanang ipa-deposit nalang sa bank…pede po ba ang BDO account naming mag-asawa or dapat government bank at sa akin lang naka-pangalan yung account?

    Thank you very much and looking forward for your prompt reply.

    Truly Yours,

    Ma. Laila R. Santiago

    Reply
  • May 27, 2014 at 5:22 am
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    Good day!

    Im trying to process my sss online registration and it needs a 13 digit employer id number to proceed.
    I need the employer id number of my last employer which is Hinduja Global Solution so i can can proceed
    With the registration.

    Im hoping that i can get this information….

    Thank you,

    Reply
  • March 1, 2014 at 8:13 am
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    Good day!

    I would like to know if my ID number is valid 0426795753. If does, I would like to request a personal valid ID. I am a citizen of the residence of San Juan City, Manila. This is very important to have it and to verify this matter, because since i worked in my company i’ve received a SSS deduction in my monthly salary (twice every payroll = 15- 30)
    Please call me in my direct line (02) 727-5849 / mobile number +639999341698

    I am hoping for your following action.

    Thank you very much!

    Reply
  • February 26, 2014 at 12:35 pm
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    Good Day!Please i would like to know my SSS number because it was lost during the typhoon yolanda .I need to know my sss number soon because im employed in OXFAM & it was one of our benifits,then i dont have time to go to tacloban because im so very busy & our dayoff is only Sunday.All my documents was lost.Hoping you can help me.
    Godbless you & Thank you so much.

    Reply
  • January 17, 2014 at 11:12 am
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    Hi sss.

    pa follow up naman ng maternity benefits ko po ang tagal na po kc nito thanks

    Reply
  • December 15, 2013 at 8:32 am
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    Sir/Mam,

    ask ko lang po ung SSS employer iD po ng TORM shipping Management.
    para po malaman ko ung dati ko pong na loan at contribution din po salamat.

    Reply
  • October 17, 2013 at 7:27 am
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    Hi SSS employee,

    I’ve been trying to contact to you given number but all are a busy numbers. Anyway hope you could assist me on my needs even in this comment of mine. I forgot my User ID as well as password. my previous email was locked up hope you could retrieve my file and I can access SSS online but what will i do, could you please assist me on this. badly needed. I could give you my SSS no. Please do send a reply email. Thanks

    Reply
  • September 3, 2013 at 7:02 am
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    Im a member of SSS for more than 10 years.. I want to apply for a loan on line.However, I forgot the user ID; password and so with the email address i used..Can you please help me with this?
    I want to know also the SSS hotline number..

    Reply
  • August 27, 2013 at 4:22 am
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    pwede po bang mag-avail ng sick benefits ang dependent ko?

    Reply
  • August 26, 2013 at 1:44 pm
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    i forgot my user id and i can’t retrieve using my previous email-add because its already been locked. how can i retrieve my user id using this new email add? Hoping for your reply on my e-mail. And i will provide the info you will need. thanks.

    Reply
    • November 12, 2013 at 3:11 am
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      good day po! punta kayo any sss branch na malapit po sa inyo then ask nyo san ang e center kc dun po pinaprocess ung retrieve password online..

      Reply
  • August 24, 2013 at 2:12 pm
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    mam.sir gusto co po malaman ung employee number co sa ace dati po co cashier kelangan co po sa bago kong trabaho hope ur response thankyou ..

    Reply
  • June 26, 2013 at 8:28 am
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    Been trying to call the PLDT hotlines for 3 days. Never even got a chance to hear the phone ring, Always got a busy tone. 🙁

    Reply
  • April 1, 2013 at 8:03 pm
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    Want to make monthly contribution to sss. What is the procedure?

    Reply
  • March 15, 2013 at 11:00 am
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    Dear SiR / Madam,

    Im an OFW here in Singapore, When I go here I have an exsisting loan with SSS, I don’t have any payment made, I would like to arrange for payment in monthly basis. it is possible to do it here in Singapore?
    Also my husband is working here, he would like to continue to pay his contibution, can help us with this queries. Thank you very much.

    Reply
    • February 6, 2015 at 2:37 am
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      sss 24/7 ang hotline 12 lines pero kahit 1 line hndi makontak gumagana pa ba ang mga yan, ang email hndi rin nerereplayan..hai naku ano ba yan!!!

      Reply

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