TCL which symbolically stands for “The Creative Life” essentially captures the mantra upon which TCL company was founded. TCL Corporation is a Chinese multinational electronics company which has become one of the largest manufacturers of consumer electronics products in the world. Its products ranges from television, DVD players, air conditioners, mobile phones, personal computers, electronic lighting and other home appliances. With the success of its quality but affordable television, TCL has currently elevated to the no. 4 spot among the largest television producers in the world after Samsung, LG and Sony.
TCL Corporation was founded in 1981. TCL actually stands for Telecommunication Equipment Co Ltd. Focusing on the manufacture of consumer electronics for the Chinese local market. TCL Sun, Inc. in the Philippines was incorporated on 2000. The company is part of the global expansion of the company and is primarily engaged in importation of TCL electronic products in in Philippine local market.
As part of its continuing commitment to serve its customers, TCL established and launched a call center group known as TCL Online Services to provide customer support to TCL consumers. The company was originally conceived to provide support services to the local Filipino market. With the advances in communications technology and the booming of outsourcing industry, TCL Online services expanded to cater an international market including TCL customers from around the world such as English, French and Spanish speaking markets. TCL Online Services had realized the efficiency of outsourcing customer relationship management services in the Philippines as rendered by the Filipino agents and have adopted the practices to provide world class service to its global market. The contact center is essentially engaged in providing information, responding to customer queries as well as providing other customer support services in voice and non voice formats (email or chat).
TCL Online Services Philippines call center office address:
- TCL Alabang
2/F Plaza B. Northgate Cyberzone